Service Manager

At Wessex Garages, we've been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We're proud to offer our customers and colleagues an experience built on
Knowledge, Value, Transparency
, and
Trust
— values that are at the heart of everything we do.

About The Role
Are you experienced in automotive aftersales with a passion for delivering exceptional customer service? Wessex Garages Gloucester is looking for a forward-thinking
Service Manager
to help shape the future of our Aftersales Department and drive operational excellence.

As Service Manager, you will play a key role in the success of our Gloucester dealership. Reporting to the General Manager, you will be responsible for the overall performance of the Service Department, ensuring the delivery of outstanding customer experiences and efficient workshop operations.

Your focus will be on leading a high-performing team, maintaining compliance with regulatory and brand standards, and continuously identifying ways to improve productivity, profitability, and customer satisfaction. We're seeking a proactive and driven person who brings both technical know-how and strong leadership ability. You'll be a natural problem-solver, capable of balancing day-to-day operations with long-term planning.

Key Responsibilities

• Lead, support, and develop a team of Service Advisors, Technicians, and support staff to meet and exceed performance targets.
• Oversee the smooth day-to-day running of the service operation, ensuring all scheduled servicing and repairs are completed accurately and on time.
• Deliver a first-class customer experience, handling any issues or concerns with professionalism and urgency.
• Maintain compliance with all manufacturer, DVSA, health & safety, and internal company policies and procedures.
• Monitor and evaluate departmental KPIs and financial performance, identifying opportunities for continuous improvement.
• Collaborate with other departments to support overall dealership success and customer retention.

Essential Skills & Experience

• Proven experience in a Service Manager or senior aftersales role within the automotive industry.
• Strong leadership skills with the ability to inspire, coach, and develop a team.
• Excellent customer service and communication skills, with a genuine focus on the customer journey.
• Sound commercial awareness and understanding of departmental KPIs and budget management.
• High level of attention to detail, organisation, and the ability to prioritise under pressure.
• Proficiency in IT systems and a strong grasp of modern workshop processes.
• A full, clean UK driving licence held for at least 12 months.

Why join Wessex Garages?
Benefits
We're committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you'll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby, we offer a limited number of free tickets to each game for our team members.

Please Note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

To see all our latest vacancies, please visit
Reference VAN0459