Contract Renewal Specialist

1 week ago

Stevenage, Hertfordshire, United Kingdom VIAVI Solutions Full time £30,000 - £50,000 per year

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers' most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

VIAVI Solutions is seeking a highly organized and customer-focused Contracts Renewals Specialist to manage the end-to-end process of renewing service contracts. This role is critical in maintaining customer satisfaction, ensuring revenue retention, and supporting the commercial strategy through proactive contract management.

This person will be responsible for proactively managing renewals of expiring contracts, while interfacing with customers and internal stakeholders to ensure timely receipt and processing of renewal contracts. The ideal candidate will require the ability to handle multiple tasks while providing excellent customer service to both internal and external customers.

On a day-to-day basis, the position works closely with the sales and order management teams, providing information, data analysis and recommendations. As part of the role, a general understanding of various VIAVI product lines will be acquired.

The position reports to the Global Renewal Manager. Ideally based in Stevenage, UK, or Edinburgh, UK - a remote base in another European location is possible.

Duties & Responsibilities:

Renewal Execution:

  • Analyse and Identify contracts that are approaching renewal dates.

  • Identify customer owned equipment to generate new renewal opportunities.

  • Facilitate pricing and generate quotes for service contract renewals, acquiring appropriate level of approval for any discounts and/or payment terms.

  • Aid in price negotiations for renewal opportunities.

  • Manage the renewal pipeline and forecast renewal bookings/revenue accurately.

Customer Engagement:

  • Serve as the primary point of contact for internal customers regarding contract renewals.

  • Collaborate with account managers and customer success teams to ensure timely and successful renewals.

Data & Reporting:

  • Maintain accurate records of renewal activities in CRM systems.

  • Query and analyse company installed base and service contract database.

  • Provide regular reports and insights to on renewal performance and risks.

Process Improvement:

  • Identify opportunities to streamline renewal processes and improve customer experience.

  • Implement best practices and automation where applicable.

Pre-Requisites / Skills / Experience Requirements:

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

  • Commercial Contracts Manager

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Copello Global Full time £60,000 - £120,000 per year

    Copello is supporting a leading defence organisation in the recruitment of a Commercial Manager. This role offers the chance to work in a business-critical area, directly influencing contract success and long-term growth.Key Responsibilities:Lead the negotiation of commercial contracts, ensuring alignment with company objectives.Manage the full...

  • Head of Highways Contracts

    1 week ago

    Stevenage, Hertfordshire, United Kingdom Hertfordshire County Council Full time £84,000 - £93,500 per year

    Job Title:Head of Highways Contracts & NetworkStarting Salary:£84,421 progressing to £93,565 per annum - pay award pendingHours:37Location:Stevenage with hybrid working opportunities availableContract Type:PermanentDirectorate:Growth & EnvironmentAbout The TeamAs soon as people go out their front door to go to the shops, visit a friend, have something...

  • Specialist Support Officer

    1 day ago

    Stevenage, Hertfordshire, United Kingdom STEVENAGE BOROUGH COUNCIL Full time

    Job Reference FunctionHousing and NeighbourhoodsSalary£33,699 to £37,105 pa – pro rata for hours workedStatusPart TimeJob TypeFixed Term ContractHours Of Work37Specialist Support OfficerMore detailsJOB TITLE Specialist Support Officer (shift)POST NUMBERS – maternity coverWEEKLY WORKING HOURS 31.5 hours average working (equivalent to 42 hours pay with...

  • Skills Specialist

    1 week ago

    Stevenage, Hertfordshire, United Kingdom Hertfordshire County Council Full time £32,000 - £41,771 per year

    Job Title:Skills SpecialistStarting Salary:£38,220 progressing to £41,771 per annum (pro rata for part time)Hours:37Location:StevenageContract Type:Fixed Term until 31st August 2026Directorate:Growth & EnvironmentAbout The TeamHertfordshire Futures is a dynamic partnership between businesses and the public sector, driving sustainable economic growth across...

  • Employment Litigation Specialist

    7 days ago

    Stevenage, Hertfordshire, United Kingdom M Group Services Plant & Fleet Solutions Full time £60,000 - £100,000 per year

    Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment...

  • Finance Manager, Bids and Contracts Evaluation Team

    7 days ago

    Stevenage, Hertfordshire, United Kingdom MBDA Full time £62,000 - £75,000

    Fantastic opportunity to use financial skills in a commercial context, and develop understanding of how large organisations protect themselves against business and commercial risks.  The role offers a high level of autonomy and the opportunity to work in a fast paced environment working within multi-skilled teamsJob Title: Finance Manager – Bids,...

  • Government Furnished Equipment

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Carbon60 Full time £60,000 - £120,000 per year

    Government Furnished Equipment (GFE) Specialist ConsultantJoin a leading defence organisation as a GFE Specialist Consultant, supporting the management, compliance, and assurance of Government Furnished Equipment across UK defence programmes.Key Responsibilities:Provide expert consultancy on GFE requirements under MoD and international defence...

  • Commercial Officer

    5 days ago

    Stevenage, Hertfordshire, United Kingdom Electus Recruitment Solutions Full time £50,000 per year

    Principal Commercial OfficerAn exceptional opportunity has arisen for aPrincipal Commercial Officerto join a leading organisation in the defence sector. This permanent role offers the chance to lead business winning and contract delivery for high-value projects that directly support the UK Armed Forces.You will be a key player in the full contract lifecycle,...

  • SHEQ Advisor

    1 week ago

    Stevenage, Hertfordshire, United Kingdom M Group Energy Full time £35,000 - £55,000 per year

    Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment...

  • Industrial Electrician

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom M Group Energy Full time £35,000 - £55,000 per year

    Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment...