Specialist Support Officer

Job Reference

Function

Housing and Neighbourhoods

Salary

£33,699 to £37,105 pa – pro rata for hours worked

Status

Part Time

Job Type

Fixed Term Contract

Hours Of Work

37

Specialist Support Officer

JOB TITLE Specialist Support Officer (shift)

POST NUMBERS – maternity cover

WEEKLY WORKING HOURS 31.5 hours average working (equivalent to 42 hours pay with shift enhancements) over a 5-week rota working various shifts including earlies, lates & nights.

SALARY RANGE £33,699 to £37,105 pa pro rata for hours worked

TYPE OF CONTRACT Fixed Term until 31 December 2026

LOCATION Stevenage

ABOUT THE ROLE

An exciting opportunity has arisen to join our Specialist Support team as a Shift Specialist Support Officer. This is a dynamic role where every day is different, and you will have the opportunity to make a difference to someone's life.

You will work as part of a team responding to emergency calls from older and vulnerable people living in the community on our Care Connect 24/7 alarm service and in our independent living/Extra care Housing Schemes.

You will visit service users and residents to enable them to maintain their independence for as long as possible and be responsible for assessing and installing Care Connect alarm equipment.

This service operates 24/7 and you will therefore need to be flexible. Our shifts include earlies, lates, nights, weekends and bank holidays on a five-week rota.

You must have use of a vehicle which must have business insurance cover in order for you to be able to carry out your duties. A mileage allowance will be payable.

ABOUT YOU

The successful candidate will have:

• excellent communication skills at all levels
• a flexible outlook and attitude to working in a customer focussed team.
• good knowledge and understanding of services for older and/or disabled people and their needs, demonstrating a high level of sensitivity.
• a dynamic, pro-active and creative approach
• excellent problem solving skills
• good organisational skills and ability to manage multiple tasks simultaneously
• experience in managing complex cases and problem solving
• be able to work on their own initiative and have excellent attention to detail.
• excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel)

Uniform is provided.

This post will be subject to an enhanced Disclosure and Barring Service

Check and a value based interview.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

For an informal discussion about this role please contact

Name Laura Beck or Linda Rodney

Job Title Senior Specialist Support Officer

Phone Number

Email or

Closing date for receipt of applications: 12 November 2025

Interviews will be held on Monday 24 November 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All.

Send to Friend

Apply Now