Hotel Front Desk
2 weeks ago
Night Shift Hotel Receptionist – Greater London (Ilford )
Start Date: ASAP
Shift Pattern: 11:00 PM – 7:00 AM
We are expanding our portfolio of hotels across Greater London, primarily in the Ilford area. Our current and upcoming properties include:
- 3 hotels in Ilford
- 6 apartment hotels in Ilford and Stratford
- 2 additional hotels under construction, Early 2026 in Ilford
As part of our fast-growing team, you'll have excellent opportunities for professional development, with a clear pathway toward supervisory and management roles.
Position: Night Shift Hotel ReceptionistRequirements:
- Previous experience in the hotel or hospitality sector
- Proficiency in MS Office and hotel booking systems
- Strong customer service skills, with the ability to manage complex or demanding guest situations
- Professional, enthusiastic, and willing to take on added responsibilities
- Excellent written and spoken English
Main Duties:
- Welcome and greet hotel guests
- Support apartment hotel guests over the phone
- Send self-check-in instructions to apartment guests
- Manage guest check-ins and check-outs
- Ensure guest satisfaction and handle any issues promptly
- Handle payments and financial transactions
- Process reservations (walk-ins, online, and phone bookings)
- Assist head office with reservation queries
- Answer internal and external calls professionally
- Update and manage room availability and rates
- Upsell rooms and services where possible
- Draft and distribute emails, memos, and letters
- Maintain and update office policies and procedures
- Maintain contact lists
Eligibility:
- Must have the right to work in the UK
- Flexible availability, including occasional extra hours
Job Type: Full-time
Pay: From £27,000.00 per year
Application question(s):
- Start Date : As soon As possible
- Dynamic and collaborative team player in the workplace
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- Ilford (required)
Work Location: In person
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