Medical Receptionist/Care Navigator

1 week ago

Doncaster, Doncaster, United Kingdom The Ransome Practice Full time £12,000 - £24,000 per year

Job summary

Would you like to make a difference to patient care?

Would you like to become part of a practice team that wants to make a difference and is working towards making positive changes to provide the best possible care they can for their patients?

Would you consider yourself to be compassionate, well -motivated, and an excellent communicator with good keyboard skills?

Main duties of the job

We are looking for an enthusiastic receptionist/care navigator to join our busy, friendly and well organised team. Hours Monday to Friday 7am to 6pm with an occasional Saturday morning and evening until 8pm as per rota, working across both our sites (Bentley and Woodlands). Additional cover for holidays and sickness is essential. You will need to be flexible, responding to varying demands and changing circumstances as the practice develops. The ideal candidate would need to have excellent communication and keyboard skills and be a team player. Experience would be an advantage although full training would be given.

Overview of our organisation

The Ransome Practice is an extremely busy practice but offers a warm and friendly working environment, working over 2 sites in Bentley and Woodlands, Doncaster. We are a very tight knit group, and all our staff are key team members. Our receptionists are the welcoming face of the practice and an essential part of the team.

Job description

· Making appointments/Care Navigation by telephone and face to face

· Greet and direct patients and visitors

· Deal with general enquiries

· Taking requests for prescriptions

· Handing out prescriptions

· Respond to requests for test results, in line with practice protocol

· Home visit requests

· Contacting other providers

· Register new patients and temporary residents

· Ensure outstanding queries are explained and handed over to next shift, as necessary

· Respond to needs of the clinical team during surgery

· Collect payments from patients for non-NHS services

· Input and extract information from Practice computer system

· Observe health and safety guidelines at all times

· Any other reasonable duties as necessary

Person Specification

Qualifications

Essential criteria

Essential Criteria Educated to GSCE level or Equivalent (English & Maths) Sound written and verbal communication skills Excellent computer skills (Microsoft Office Package) Proven ability to work effectively in a team environment

Desirable criteria

Desirable Criteria Previous experience in a reception/customer service role

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: No more than 25 per week

Benefits:

  • Company pension

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 03/12/2025

Reference ID: MRCN1

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