Key Account Despatch Lead

3 days ago

Wigan WN, United Kingdom Rollins & Sons (London) Ltd Full time

Rollins & Sons are looking for an individual to ensure the smooth running of the despatch desk by managing day-to-day activities related to customer deliveries, order allocation, and communication between departments. The role focuses on accuracy, efficiency, and maintaining high levels of customer satisfaction through effective coordination and organisation.

This is a warehouse-based role, requiring a hands-on approach and close collaboration with warehouse operatives and other operational teams. The successful candidate will thrive in a busy, fast-paced environment, ensuring smooth workflow and accuracy in all aspects of the despatch process.

Job Overview:

  • Manage key account despatch operations to ensure customer requirements and deadlines are met

  • Liaise with customers to arrange delivery slots/ bookings

  • Investigate key account non-conformance queries

  • Allocate orders to warehouse operatives

  • Use our inhouse system (Microsoft Navision) to rectify any picking and packing issues

  • Manage customer portals to ensure they receive accurate stock and shipping information

  • Collaborate with other departments to ensure seamless communication and coordination of activities

  • Monitor and track the status of shipments, addressing any issues or delays

  • Carry out any additional reasonable requests as required by a member of the management team

Required skills and experience:

  • Excellent planning and organisational skills

  • Great attention to detail

  • Previous admin/ operational experience

  • Computer literate (must be able to use Word, Excel and Outlook)

  • Previous experience using Microsoft Navision is preferred, however training will be given

  • Technologically minded with the ability to adapt to new systems, tools, and digital workflows

  • Ability to make strategic decisions and work under pressure

  • Collaborate with other departments to ensure seamless communication and coordination of activities

  • Able to use own initiative

  • Good communication skills both verbally and written

If you meet the qualifications outlined above and are ready to take on the challenge of helping to efficiently run our warehouse operations please submit your CV.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking

Experience:

  • Administrative: 1 year (required)

Work Location: In person

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