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Sports Centre Duty Manager

8 hours ago

London N NY, United Kingdom Mallinson Sports Centre Full time

Mallinson Sports Centre - Highgate School

Mallinson Sports at Highgate School is currently seeking a dynamic and organised individual to join our team as a Duty Manager

The ideal candidate will possess excellent communication and interpersonal skills, along with a positive and proactive attitude. Responsibilities will include managing the Lifeguard team, providing day to day operational supervision of the Mallinson Sports Centre and to ensure a safe and enjoyable experience for all users of the Centre.

Attention to detail and the ability to multitask are essential for success in this role. If you thrive in a fast-paced environment, have a strong organisational skill, and enjoy contributing to the smooth operation of a sports facility within an educational setting, we would love to hear from you.

Main Responsibilities

  • Assume responsibility for the Centre's operation and SpEx requirements on a shift rota basis, ensuring the efficient and effective operation on the facility.
  • Ensure that all concerns of a child safeguarding nature are referred in a timely and appropriate manner in accordance with Highgate Safeguarding Policy.
  • Oversee and assist the preparation of all areas for activities and special events as required.
  • Undertake reception, rigging and derigging, cleaning and pool supervision as required.
  • Ensure the safe storage of all chemicals and equipment to comply with COSHH regulations.
  • Monitor the water quality, air and water temperature, plant, equipment and building services, ensuring compliance with agreed tasks and standards.
  • Prepare reports on the Centre's operations, events and incidents where necessary.
  • Ensure that the Centre is secure and maintained to the required standards of cleanliness and repair.
  • Carry out and supervise cleaning tasks in accordance with the Centre's cleaning schedules.
  • Carry out and supervise contract cleaning checks.
  • Carry out daily/weekly and monthly building checks, appropriately flagging any relevant findings or necessary corrective action.
  • Carry out pool testing and other health and safety checks as directed by Centre management.
  • Carry out minor repairs and remedial work to equipment where necessary.
  • Assist with deliveries to the centre, storage and stock control.
  • Establish and maintain excellent relationships with our customers and potential customers, handling and escalating complaints where appropriate.
  • Adhere to the Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times.
  • Co-ordinate and directly provide first aid cover for School sports fixtures.
  • To develop and maintain knowledge of the Centre's risk assessments.
  • Follow the Centre's risk assessments in respect of health and safety at all times.
  • Attend staff training and briefings to stay updated and to maintain and retain appropriate job specific qualifications.
  • Co-ordinate the efficient and effective deployment of the lifeguard team, to meet the financial and operational demands of the centre.
  • Complete 1-2-1 meetings with the lifeguard team.
  • Deliver induction, training, appraisal, development and performance management of staff where required.
  • Support in the recruitment of new team members as and when necessary.

Role Requirements

Essential:

  • First Aid qualification or ability to obtain it within 3 months of start date.
  • Qualified and experienced National Pool Lifeguard or ability to obtain it within 3 months of start date.
  • Supervisory experience in the hospitality or service industries.
  • Understanding of relevant health and safety legislation.
  • Excellent communication skills, including the ability to appropriately correct behaviour of pool users where necessary.
  • Excellent interpersonal skills and the ability to communicate effectively with pupils, parents, staff and the wider School community.
  • The ability to remain calm and composed under pressure.
  • Problem solving skills and the ability to apply diplomacy and tact when appropriate.
  • The ability to maintain in strictest confidence any information received concerning School matters.
  • Strong swimmer.
  • Good standard of physical fitness
  • To be flexible in working arrangements/hours to suit the demands of the position.
  • Good numerical and written skills.
  • Understanding of relevant health and safety legislation.
  • Computer Literate in Excel and Word.
  • A professional, solutions-focused and proactive 'can-do' approach.
  • Demonstrate excellent attention to detail and be well organised and can operate independently under a broad direction.
  • Good communicator both internal and client facing.
  • Maintaining a smart appearance at all times.

Desirable:

  • Pool Plant Operator qualification or ability to obtain it within 3 months of start date.
  • Experience of working in the education sector.
  • Evidence of continued professional development.
  • Knowledge of child protection and safeguarding policies.

Role Benefits

Location | Highgate Village, adjacent to Hampstead Heath, with quaint shops and easy connections across London.

Pension | AVIVA workplace pension scheme offered – 26% employer contribution, with the ability to flex up to 16% of this as additional non-pensionable salary, employees contribute a minimum of 5%.

Personal development | Comprehensive induction support for new staff. Focus on continued professional development for all employees.

Leisure facilities | Free access, at stipulated times, to our sports facilities, including a fitness suite and swimming pool (recently refurbished).

Holidays | Generous holiday allowance of 33 days (including bank holidays) for full-time staff. Most holidays will be taken during school holiday periods.

Lunch | A complimentary lunch.

Help with sustainable travel | Access to the Cycle to Work Scheme and a Season Ticket Loan scheme for public transport.

Family-friendly policies | Highgate appreciates that employees sometimes have family commitments so we try to be as supportive as possible, for example with enhanced maternity pay (8 weeks' full pay, then 10 weeks' half pay) and paid dependant leave.

If this sounds like the role for you, apply today

You can also find out more information regarding this role by visiting our website

Job Type: Full-time

Pay: £28,500.00-£32,464.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site gym

Ability to commute/relocate:

  • London N6 4NY: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Have you worked in an education/school setting before?

Experience:

  • Leisure: 1 year (preferred)

Licence/Certification:

  • Pool Lifeguard Qualification (preferred)
  • Pool Plant Operator Qualification (preferred)

Work Location: In person