Product Manager

2 weeks ago

Chester, Cheshire, United Kingdom Forge Holiday Group Ltd Full time £55,000 - £65,000 per year
Product Manager - Holiday Parks

Salary: £55,000 to £65,000 DOE
Hybrid working: 2+ days/week at Chester HQ
Team: Product | Reports to: Head of Product

About Forge Holiday Group

Forge Holiday Group brings together four leading holiday brands - Sykes Holiday Cottages, Forest Holidays, UKCaravans4Hire, and Bachcare (NZ) - united by one mission: creating brilliant holiday experiences through technology, service, and innovation.

With 1,700 colleagues and four values at our core - One Business, Keep It Simple, Grow & Learn, Sustainable Impact - we're shaping the future of holidays while making a positive impact for our owners, guests, and communities.

The Role

We're building a modern, intelligent platform to serve the full spectrum of holiday property owners, from individual hosts to large holiday parks, resorts, and estate operators.

As Product Manager - Holiday Parks, you'll own the end-to-end experience for high-value, operationally complex park and resort owners. From onboarding and portfolio setup to listings management, operations, earnings, and support, you'll design and deliver solutions that meet the unique needs of this important segment while integrating seamlessly with our broader owner and guest product ecosystems.

This is a high-impact, cross-functional role that requires strong product fundamentals, a collaborative mindset, and a clear understanding of multi-user workflows and commercial dynamics.

What You'll Do
  • Define the vision, strategy, and roadmap for the Holiday Park owner experience across platforms (portal, apps, guest touchpoints).
  • Partner with the Onboarding PM to create tailored flows for parks and estates, including grouped listings, batch uploads, and verification processes.
  • Collaborate with the Platform team on financial reporting, dynamic pricing, and payout logic for group-level operations.
  • Work with Data & ML teams to develop smart defaults, auto-grouping logic, and reporting insights for multi-unit owners.
  • Coordinate with the Guest Experience team to ensure park listings and unit-level inventory are clear and consistent for holidaymakers.
  • Engage with Operations, Commercial, and Support teams to shape internal tools and address park owner support needs.
  • Lead discovery with Holiday Park stakeholders (owners, managers, agencies) to understand pain points and validate solutions.
  • Translate complex workflows into clear, actionable requirements and partner with Engineering to deliver scalable, intuitive solutions.
  • Ensure all solutions align with our AI strategy and core platform foundations.
What We're Looking For

Essential
  • Proven product management expertise: discovery, prioritisation, delivery, stakeholder alignment, and outcome measurement.
  • Experience building tools or products for multi-user systems, B2B clients, or operationally complex personas.
  • Strong communicator with the ability to simplify complexity and unite cross-functional teams.
  • User-centred mindset with the ability to balance operational, commercial, and technical needs.
  • Collaborative, accountable, and delivery-focused approach.
Nice to have
  • Background in travel, hospitality, or property management.
  • Experience designing scalable tools for high-value, complex customer groups.
What We Offer
  • Annual bonus scheme
  • 33 days' holiday (including bank holidays), plus up to 5 extra with long service.
  • Birthday day off + 2 volunteering days per year.
  • Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
  • Discounts on stays with our brands + wellbeing offers.
  • Health cash plan & life assurance.
  • Training & development opportunities.
  • 24/7 mental health support.
  • On-site gym and parking at Chester HQ (near train station).
  • Employee savings scheme + long service awards.
  • Proudly one of only 1,000 B Corp-certified companies in the UK.
About You

You're an energetic, proactive problem-solver who thrives on collaboration and accountability. You take ownership, follow through, and deliver what you promise. You communicate with clarity, bring positivity and action, and inspire others to succeed alongside you. You take pride in building products that matter - and doing it well.

Inclusion & Belonging

We believe our strength comes from diverse perspectives and experiences. We encourage everyone to bring their authentic self to work, and we actively welcome applicants from all backgrounds. If you need adjustments during the recruitment process, our team will be happy to help.

Apply today to shape the future of the Holiday Park owner experience and play a key role in building an intelligent platform that powers the next generation of travel.

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