Customer Administrator

7 days ago

Abingdon, Oxfordshire, United Kingdom Trinity Fire & Security Systems Full time

Customer Administrator (Monitoring Coordinator)
*(System and Process training provided)
Location -*
Abingdon

Salary -
Competitive (Experience dependent)

Trinity Fire & Security are a specialist in contract maintenance, repair and system monitoring services.

We have an opportunity for an experienced administrator to join the team based in Abingdon. Reporting in to the Technical Support Manager your role will be to monitor a busy customer inbox, where you will prioritise incoming requests for updates to contact details / system information, facilitate change over of new and leaving customers, liaise with emergency services, chase customers for any missing information, upload information on to web-portals and complete monthly tasks.

Based from our offices in Abingdon, this role offers full training for the successful candidate. If you're keen to continue your development, the manager and engineers can also offer a good level of technical training to help you develop within the role and provide more opportunities for personal and professional development.

We're looking to someone with good keyboard and communication skills, as 80% of the role is liaising with customers and stakeholders via electronic correspondence (email / portal / web-chat). Above all the right attitude and enthusiasm to learn is key for this role.

Key Responsibilities

  • Monitor and maintain the operational performance of monitored accounts reporting any faults to relevant regions in a timely manner.
  • Have an understanding of the requirements of the National Security Inspectorate (NSI) audit requirements (Training provided for this)
  • Complete daily, weekly and monthly checks of monitored accounts to ensure providing correct service to Trinity customers
  • Monitor clients accounts using ARC portals, reacting to incidents in a timely manner, meeting recognised performance criteria.
  • Liaise with the organisation's staff, clients, the emergency services and other services as part of the monitoring duties.
  • Record information within Alarm / CCTV and other monitored operations, recording relevant accurate information, ensuring completion of documents in line with procedures.
  • Maintain confidentiality and security of information ensuring procedures for information storage and access are followed
  • Communicate effectively in the workplace, providing accurate written information related to your work, communicating effectively.
  • Maintain and update various logs in line with agreed procedures.

What we're looking for:

  • General administration experience
  • Good written communication
  • Positive approach to a busy workload
  • Willingness to undertake training
  • Ability to prioritise tasks
  • Comfortable working in a busy office environment
  • Reliability

What you get:

  • Competitive salary
  • Hybrid working options (upon completing your training / when fully competent)
  • 23 days holiday + bank holidays
  • Ongoing training / Opportunities for professional development
  • Great working environment
  • Loads of support from your line manager

Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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