ITRS Opsview Support Engineer

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We're an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3500+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We're a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you

Job Description

Overview

Seeking a skilled and proactive Opsview Support Engineer. This role focuses on supporting and optimizing ITRS Opsview environments for our customers. The ideal candidate will have a solid background in system administration and proven experience in scripting for plugin development (Bash, Perl, or Python).

Key Responsibilities

• Provide day-to-day support and maintenance for ITRS Opsview monitoring solutions.
• Troubleshoot and resolve monitoring alerts, configuration issues, and performance problems.
• Develop and maintain custom monitoring plugins and scripts (Bash, Perl, Python).
• Work closely with customer teams to implement monitoring requirements and best practices.
• Manage and optimize Opsview configurations, templates, and service checks.
• Perform routine system administration tasks (patching, upgrades, access management).
• Document monitoring setups, troubleshooting guides, and standard operating procedures.

Qualifications

Essential Skills & Experience

• Strong background in Linux/Unix system administration (Windows exposure advantageous).
• Scripting experience in Bash, Perl, or Python (plugin creation or automation).
• Practical understanding of Opsview or similar monitoring tools (e.g., Nagios, ITRS Geneos).
• Familiarity with monitoring concepts: SNMP, NRPE, agents, thresholds, alerts, escalations.
• Strong troubleshooting and problem-solving skills.
• Experience working in a Managed Services or IT support environment.

Desirable Skills

• Exposure to Ansible for automation and configuration management.
• Knowledge of Git or other version control tools for managing scripts/plugins.
• Basic networking knowledge (routing, firewalls, ports, protocols).
• Experience with cloud environments (AWS, Azure) is a plus.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.