Crime Centre Operative

Job Description
SHIFTS YOU ARE APPLYING FOR : Rotational Shifts
About the role:
Are you a highly observant and meticulous individual with a keen eye for detail? Next is looking for a Loss Prevention Crime Centre Operator to join our dedicated team, providing essential Loss Prevention and Security support to our Retail sites.

Reporting to the Crime Centre Manager, you'll be a key part of our Loss Prevention Crime Centre, responsible for proactive and retrospective CCTV reviews across allocated retail sites. Your work will involve identifying criminal activity, preventing losses, gathering evidence, reviewing and linking Retail Loss Prevention incident reports, monitoring company policies and providing accurate information for escalation to both internal and external partners.

We're looking for someone with excellent written and verbal communication, observational and customer service skills, coupled with a professional, passionate manner. Comprehensive experience working with CCTV, Microsoft, and Google suites is essential.

As a Crime Centre Operator, you'll ensure all information is handled with the utmost confidentiality, integrity, and accuracy, adhering strictly to Company and GDPR policies. You'll also provide an excellent front-of-house customer service experience, prioritising the Health & Safety and Security of the sites, and escalating any incidents appropriately.

Working as part of a motivated and dedicated team, you'll be assisting the Retail Loss Prevention field and in-store teams by responding to calls for service and support within your area of responsibility.

Due to the 24-hour nature of our business, this role involves shift work, which may include nights, weekends, and bank holidays.

You will:

• Proactively use CCTV to monitor areas of known stock loss,
• Liaise with on-site officers & store teams to detect & deter anything that may cause a risk to the business
• Record all events and actions accurately.
• Monitor risk intelligence software and news/media for global incidents impacting the team and brand.
• Appropriately escalate incidents
• Respond to identified incidents, contact those affected, and offer support.
• Assist in the management of major incidents, providing communication for command, control, and crisis management teams.
• Ensure all incidents are dealt with and logged in accordance with procedures.
• Create and disseminate intelligence & evidence packages to relevant internal parties and/or external agencies.
• Submit detailed and comprehensive reports using various IT systems.
• Identify and escalate fraudulent activity using data sources.
• Escalate Loss Prevention related privacy concerns to your line manager.
• Ensure the Crime Centre operates with safety as a priority.
• Respond to telephone and email queries and various administration duties.
• Monitor and record details of incidents/accidents on sites for LP/operational management in line with company procedures.
• Ensure evidential material is well presented, easily accessible and admissible.
• Assist with training new team members within the Crime Centre.
• Meet agreed performance standards set by the Crime Centre Manager.

About you:

• Excellent knowledge and understanding of CCTV systems.
• A good understanding of stock loss, empty packaging, and completing accurate and detailed reports.
• The ability to build and maintain strong working relationships with other team members.
• Excellent level of IT skills.
• The ability to react quickly and effectively to incidents.
• Is proactive and able to use your own initiative.
• The ability to work well under pressure.
• Strong prioritisation skills for workload management.
• Able to work alone or as part of a team, or with minimal supervision.
• Excellent attention to detail.
• Demonstrable understanding of the need to maintain integrity and confidentiality.
• Understands and takes ownership of decisions.

About Us
You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world So we've gone global

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access a digital GP and other free health and wellbeing services
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.