Receptionist

About Evolve Psychology

At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and forensic psychology means in practice. Laura's vision was simple yet powerful: to bring care, connection, empathy, and operational excellence together, with no compromise.

What started as a small practice delivering expert witness and neurodevelopmental assessments has blossomed into a national independent psychology service. We earned our first NHS contract in 2021, launched satellite clinics to streamline access, and rolled out neurodevelopmental services to families across the UK.

What sets Evolve Psychology apart?

• Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 18+ years' experience across NHS, forensic, and neurodevelopmental services, bringing deep clinical insight and hands-on leadership to everything we do.
• We specialise in autism, ADHD, dyslexia and dyscalculia assessments for children, young people and adults offering a high-quality, person-centred service backed by NHS contracts and available via Right to Choose across the UK.
• We prioritise clinical quality and real impact, not speed or scale at the expense of care. Our assessments are evidence-based, multidisciplinary, and designed to support the whole person, not just produce a diagnosis.
• We offer more than assessment work. Our clinicians can contribute to the Evolve Skills & Research Academy, developing training, shaping neuroinclusive content, or collaborating on research, all part of our broader mission to raise awareness and improve support for neurodivergent individuals, educational institutions and workplaces.
• We have a strong, values-led culture. Compassion, clarity, and integrity guide everything we do, from our team interactions to the way we support families.
• We're growing sustainably, with purpose. With clinics across the UK and Ireland, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre.

The Role

Evolve Psychology Services is expanding, and we are looking for a friendly, organised, and proactive Receptionist to join our team at The Harlow. This is an exciting opportunity to be the welcoming face of our service, supporting clients, clinicians, and affiliates who use our clinical space. We are hiring two separate roles: one for daytime shifts on Mondays and Fridays, 9:00–17:00, and one for evening shifts Monday to Friday, 16:00–20:00.

Your responsibilities will include:

• Greeting and checking in clients attending private, NHS Right to Choose, or affiliate appointments, in a warm, professional manner.
• Directing clients to the waiting area and ensuring the space is welcoming, tidy, and comfortable.
• Liaising with clinicians for each appointment to confirm client arrivals,
• Liaising with the bookings team if a client does not attend, so appropriate follow-up can be made.
• Providing tours of the clinic space to affiliates wishing to book therapy rooms.
• Monitoring and supporting use of our online booking system, ensuring affiliates' room bookings run smoothly.
• Maintaining the reception and waiting areas, keeping them tidy, welcoming, and well-presented.
• Ensuring clinic rooms are set up and ready for appointments.
• Handling general enquiries via phone, email, and in person.
• Other general administrative tasks as required to support the smooth operation of the clinic.

Candidate Requirements

• Experience working in a receptionist, front-of-house, or similar client-facing role.
• Experience of working in a healthcare or clinical environment is desirable.
• A holistic and empathetic approach when interacting with clients and colleagues.
• Excellent communication and interpersonal skills.
• Confident, approachable, and able to create a welcoming environment.
• Organised with strong attention to detail.
• Comfortable using digital systems (experience with online booking systems is desirable).
• Ability to multitask and manage competing priorities in a busy clinic environment.
• Positive, proactive, and collaborative approach.

Why Work with Evolve?

• Work in a modern clinical space designed for both comfort and professionalism.
• A values-led culture where operational excellence, compassion, and staff wellbeing come first
• Generous leave entitlement and a day off for your birthday
• Private healthcare to support your physical and mental health following successful completion of your probation
• Company events
• Pension contributions

*The salary reflects full-time hours, this will be pro-rata to the number of hours you work.

Job Types: Part-time, Permanent

Pay: £24,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay
• Transport links

Work Location: In person