Reception Manager

We are on the lookout for a confident and charismatic
Reception Manager
to lead the front-of-house team at one of our most prestigious client sites near
Battersea Power Station
. This is a dynamic environment where innovation meets hospitality. Our client is a global leader in technology and creativity, and your role will be key to creating unforgettable first impressions.

As part of Rapport, you will be shaping a guest experience that's as seamless as it is exceptional. You will be leading a team of passionate professionals, working closely with facilities teams, service providers, and client stakeholders to ensure every visitor encounter reflects the highest standards of warmth, efficiency, and professionalism.

While the Reception Manager will be based in Battersea, you will be looking after our regional sites and other London office locations.

Type of contract:
Full-time, Permanent

Hours:
40 per week (Monday-Friday, with flexibility as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about

Main Responsibilities

• Lead, inspire, and coach a talented front-of-house team to deliver five-star service with a smile.
• Foster a welcoming, professional, and inclusive environment for clients, visitors, and colleagues.
• Build strong partnerships with key service partners, from catering to security to cleaning.
• Act as the go-to point of contact for client stakeholders, ensuring a proactive, solutions-led approach.
• Support the development and wellbeing of your team through regular feedback, training, and encouragement.
• Oversee daily operations, ensuring smooth service delivery and swift response to challenges.
• Track performance and guest feedback, using insights to innovate and enhance the visitor experience.
• Champion technology and processes that streamline the guest journey and support sustainability.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
• Bring out the best in others through kind, confident, and consistent leadership.
• Have a genuine passion for creating outstanding guest experiences.
• Stay calm and composed when the pressure's on, with a can-do attitude that lifts the team.
• Communicate clearly and warmly with everyone—from guests to senior stakeholders.
• Be proactive, always thinking a step ahead to prevent problems before they arise.
• Lead with empathy, creating an inclusive environment where everyone feels respected and valued.
• Use technology with confidence to improve processes, reporting, and the guest journey.
• Take pride in the details, showing reliability, professionalism, and a love of excellence.

About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.