Reception Services Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   We are looking for a Reception Services Manager for our Integrated Facility Manager business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLLRole Purpose JLL Integrated Facilities Management (IFM) is currently searching for a confident and ambitious Reception Services Coordinator who is reporting to the Facilities Manager/Senior Facilities Manager.  Working as part of the overall Facilities Team, this role will be responsible for the coordination of Reception Services across a campus or region in conjunction with site IFM teams in addition to general reception duties.What this job involves Overall responsibilities include:General reception duties including checking in visitors, answering telephone, providing assistance etc.Support and leadership of onsite reception teamsEnsure visitor management systems are up to date and visitors are pre-registeredCoordination of reception teams to ensure all reception desks have adequate cover especially during peak timesEnsuring the seamless handover to and from security personnel at the start and end of shiftsEnsuring general condition of reception areasEnsuring service excellence across campus or regionCoordination of service support such as Technicians and Janitorial for resolution of issuesEnsuring new processes and standards are implemented across sites in conjunction with Program ManagerCoordination and delivery of training to reception teamsOperational oversight of campus or region, linking with Program Manager for implementation of global or regional practices and standardsActing as point of escalation for issues, feeding back to Program Manager where requiredEnsuring compliance with EHS requirements and standards, and ensuring visitor needs are met if they require additional support or assistance moving around siteConvey relevant feedback to Line Manager and Program Manager when appropriateManaging reception area furniture and equipment, making recommendations for improvementsSet up and maintain relationships with local security teamsAll other tasks and duties as required Key Performance IndicatorsPrevious experience working within a high-profile corporate environmentPrevious reception supervisory experience is desirableFacilities Management exposure would be beneficialFluency in English and local languageProficient knowledge of Microsoft Office PackVery high attention to detailOutstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbalAbility to maintain professionalism at all times and be an ambassador of the teamBe an excellent team player with the want to go above and beyond for each otherWhat you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today at JLL Privacy StatementWhen you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device's operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.For additional details please see JLL's Global Privacy Statement or our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Location: On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.