Customer Service Advisor

3 days ago


Ilfracombe, Devon, United Kingdom D&S Appliances Ltd Full time

Job Title: Customer Service Advisor

Location: Ilfracombe, North Devon

Salary: £26,000 per annum + Bonus Scheme (post-probation)

Job Type: Full-time, Permanent

Location: In person (office-based, Ilfracombe)

Hours: Monday to Friday, 9:00am – 5:00pm (No weekends)

Join a Supportive and Growing Team as a Customer Service Advisor

Are you looking for a full-time, role with no weekend working, and a supportive team?

Smarter Appliances is a trusted name in property maintenance and appliance services, working closely with some of the UK's largest letting agents. We're now seeking a professional, well-organised Customer Service Advisor to join our busy office in Ilfracombe.

You'll play a key role in our Sales Team, acting as the first point of contact for tenants, landlords, and property managers, helping to arrange repairs, manage bookings, and update our business systems.

Key Responsibilities:

  • Answering inbound calls and handling customer enquiries
  • Responding to emails and logging issues quickly and accurately
  • Processing work orders and updating CRM systems and diaries
  • Managing booking requests and coordinating engineer visits
  • Performing a range of administrative tasks to support the sales and service team
  • Delivering excellent service to customers and clients at every interaction

What We're Looking For:

  • Previous experience in Customer Service, Call Handling, Admin, or Client Support
  • Strong verbal and written communication skills
  • Highly organised with a strong attention to detail
  • Comfortable using email, phones, and modern office systems
  • A positive, customer-focused attitude
  • Confidence managing multiple tasks

What You'll Get:

  • A permanent, salaried position – this is not a seasonal or temporary role
  • A reliable Monday–Friday schedule (9am–5pm)
  • A bonus scheme available post-probation
  • Employee discounts on appliances and stock
  • A friendly, welcoming work environment based in Ilfracombe

Ideal for Candidates Seeking:

  • Customer Service jobs in North Devon
  • Office Administrator roles
  • Admin jobs with no weekend work
  • Property services customer support
  • A career in a supportive, growing company

Apply Now

If you're a motivated, friendly person who thrives in a fast-paced office, we'd love to hear from you. Click "Apply" to submit your CV.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

  • Employee discount

Work Location: In person

Reference ID: CUST-AD1225


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