Client Relationship Manager

Do you have experience in Care & are looking to make a real impact in the local area? Want to grow your career with real ownership & be able to shape the care that is delivered to your own portfolio of clients?

We have 2 opportunities to join us in the new year as a Client Relationship Manager & help deliver the best experience to our clients.

You will be responsible for the following:

• Being the point of contact for Clients & their families, from their initial assessment, through to their quality assurance reviews & any day to day queries or needs.
• Delivering an unparalleled level of communication & customer service to all clients.
• Support a high quality, seamless start to clients care by selecting the right Care Assistants to support them & allocting them to your client, as well as handing over to the wider team about the clients needs.
• Build & maintain your own portfolio of Referral Partners, to generate enquiries and collaboration opportunities.
• Attend local events to build our brand & find opportunities to connect with relevant community partners.
• Deliver faultlessly on client follows up including Quality Assurance Reviews, Enquiry Follow Ups & Actions set during client meetings.
• Advocate for them & liaise (where consent is given) with their wider network of Healthcare Professionals.

A bit about you:

• You're a people person & enjoy being around clients, colleagues & community partners.
• Able to report on activities and understand the need to deliver output (Being productive not just busy)
• Love delivering on targets & deliverables
• Take pride in the quality & detail of your work
• You value the privilege we have, being trusted to look after over 130 people locally
• Good IT skills - Including Office 365
• Enjoy meeting new people & sharing your passion for what you do

The role requirements:

• You're able to work a set 3 week roster which includes working 1 in 3 weekends
• You're able to begin work at 7am (at least 2 days a week) to support with Care Visits & out of hours compliance checks, as well as until 22:30 at least once a week - This will all sit in a 3 week rolling roster
• You're able to support the On Call roster, taking the On Call 1 in 5-6 weeks (linked to your weekend to work) so our clients and Carers are supported
• You have access to a car & are happy working independently in the community
• You're able to provide Personal Care & Support visits to clients

What we offer our Client Care Manager:

• Competitive salary - £27,300 (Made up of a £26,000 base salary & £1,300 On Call earnings which can fluctuate slightly)
• Yearly bonus scheme, to reward the impact you make
• Enrolment onto our Royally Accredited Train the Trainer Course
• Career progression into roles such as: Regional Care Manager, Live In Care Manager, Deputy Service Manager & Office Manager roles.
• An employer that really listens, values, and acts on your feedback (Our 4.9* Indeed confirms this)
• A role that offers something different every day and plenty of job satisfaction through helping change peoples lives
• Recognition and rewards for hard work including Birthday & Work Anniversary gifts.
• The opportunity to be part of a team who truly put quality at the heart of everything they do, whether our team are full time or part time, office based or community based, our Senior Management Team (Director & Registered Manager) ensure our people are kept at the heart

As a Client Relationship Manager for Right at Home Chippenham, you will play an integral part in managing the daily communications to your portfolio of clients, ensuring they have maximum continuity with their care visits & enabling us to help more people than ever. You must be extremely personable as you will be working with Care Assistants, Clients & their families to make sure everyone is supported, connected & happy. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

Interested? Apply now or call Caroline or Amy P for a confidential discussion about the role on

Job Types: Full-time, Permanent

Pay: £26,000.00-£27,300.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking
• Paid volunteer time
• Store discount

Application question(s):

• What most interests you about this role?
• Interviews will be held week commencing 15th December, between Please detail any days that you are not available for
• Please confirm you are able to take part in the On Call rotation, to support our Care Assistants out of hours
• Please confirm if you're able to meet the working pattern of 1 in 3 weekends, and a mixture of 0700 starts & 2230 finishes - All will be in an agreed 3 week rotation

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person