Head of Operations

4 days ago

Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

I am supporting a successful Cambridge technology business with a pivotal
Head of Operations
role designed to strengthen the link between strategic intent and operational delivery.

As the
Head of Operations
, you will work closely with the executive team to shape and deliver the operational strategy that underpins the company's next stage of growth. You will lead a talented team spanning supply chain, logistics, customer service, repairs and compliance - ensuring each function works seamlessly to deliver outstanding customer satisfaction, operational efficiency and commercial performance.

This is a role for a collaborative, commercially minded leader who thrives on driving improvement, empowering teams and creating clarity from complexity.

What you'll be doing:

  • Set the operational direction and drive performance against key business goals
  • Lead and develop a team of 50+ across supply chain, order fulfilment, service and repairs
  • Manage contract manufacturers and global suppliers to ensure quality, cost and delivery targets are met
  • Oversee demand planning, logistics and stock management to support revenue growth
  • Ensure service operations meet SLAs and continue to evolve into profitable offerings
  • Maintain compliance with ISO and regulatory standards, embedding a culture of continuous improvement
  • Partner with senior stakeholders across the business to align operations with strategic priorities

About you:

You are an experienced operations leader with a background in electronics or high-tech manufacturing environments, known for delivering results through people, process and partnership.

You will bring:

  • Proven experience leading end-to-end operations, ideally across supply chain, logistics and service delivery
  • Strong commercial acumen and confidence managing budgets, costs and profitability
  • Experience managing contract manufacturers and global suppliers
  • Excellent communication and stakeholder management skills, with credibility at executive level
  • A leadership style that balances accountability with empowerment
  • Eligibility for, or existing, SC Security Clearance
  • Willing to travel within the UK & internationally a few times a year

What can you expect in return:

  • Salary up to £120,000, depending on experience
  • Private health & dental care
  • Subsidised onsite restaurant
  • Enhanced pension contribution
  • Flexible working hours
  • Employee assistance program
  • Large free parking area
  • Social events

If you're ready to lead with purpose, build capability and play a key part in the ongoing success of this Cambridge business, I would love to hear from you.

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