Customer Service Advisor

2 weeks ago

Oxford OX, United Kingdom Student Castle Full time £26,866 per year

Student Castle has torn up the rulebook on student accommodation. For us, it's all about helping to create the ultimate university experience for the students who choose Student Castle Where a student lives has a huge impact on their student life, and we're in the perfect place to make sure their time at university is unforgettable for all the right reasons. The secret to our success is putting just as much time and effort into the relationship we have with our students, as we do into looking after our properties.

Student Castle Oxford is looking for a Full Time Customer Service Advisor to join our team

The Customer Service Advisor will report to the Property Manager and will provide administrative support to them as well as other members of the management team as necessary. They will also provide front of house support to students, contractors and visitors and be the initial point of contact for any queries.

Main duties will include:

  • Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
  • Providing exceptional customer service
  • Distributing post and managing student parcel pick up system
  • Front of house and reception duties
  • Preparing written correspondence as requested by other members of management team
  • Receiving student payments

  • Assisting Property Manager in administrative actions required for all aspects of financial control including:

  • Credit control

  • Reconciling staff expenses

  • Daily cash and card banking reconciliation

  • Petty cash reconciliation

  • Updating booking system with payments received or further charges

  • Invoice reconciliation and payment request

  • Ordering new office, cleaning and maintenance supplies

  • Preparing arrival packs for new residents
  • Publishing and distributing signage for notice boards around scheme
  • Checking returned licence acceptances ensuring all relevant documents have been received
  • Perform room viewings for potential new residents
  • Assisting the Property Manager with administrative tasks as required
  • Work with the marketing team to actively promote and explore new marketing avenues
  • Organising social events on site, monitoring social media and updating our social media streams

Other Duties

  • Perform and document regular inspections of resident's flats
  • Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

Thank you for your interest in joining our team Please note that due to the high volume of applications, we regret that we may not be able to respond to every applicant individually. If you're selected for interview, we'll be in touch.

Job Type: Full-time

Pay: £26,665.60 per year

Benefits:

  • Company pension
  • On-site parking

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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