Customer Service Agent

1 week ago

Paisley PA EB, United Kingdom Resolvecall Full time £24,036 - £25,836 per year

Customer Service Agent (Office based Paisley town centre with great transport links)

37.5 hours per week

Salary £24, £25,836 per year & Monthly Bonus (up to £150)

Expected start date: 05/01/2026

We are excited for you to join our team

As a Customer Service Agent, your job involves interacting with customers over the phone to offer financial solutions to those experiencing financial hardship. Using your exceptional communication and active listening skills, you will deliver outstanding customer service to support individuals in challenging situations

You will receive comprehensive training through a three-week program tailored to equip you with the necessary tools for success in this role and to facilitate your career growth within Resolvecall.

What are the hours?

We believe in a healthy work life balance and will provide you options to work either a 4-day or 5-day week, both include working 1 Saturday in 3.

Our shift patterns are during our office hours:

Monday –Thursday 8am – 7:30pm, Friday 8am 6.30pm and a Saturday 9am – 2pm.

When you join our team you will have access to our competitive company benefits package, including:

  • Company Pension
  • Private Healthcare
  • 28 Days Holiday
  • Platinum access to an employee discount platform
  • Competitive bonus structure
  • Discounted onsite parking

Who are Resolvecall?

Resolvecall has over 30 years of experience in the UK credit sector, spanning banking, finance, government, utilities, and debt purchase. As an Investors in People Gold employer, we prioritise your development and career growth, offering learning opportunities to enhance your skills.

Our Customer Service Agents provide exceptional service, assisting customers in financial difficulty by exploring all available options. We are committed to ensuring every customer receives the necessary help and support.

We maintain an energetic, collaborative environment that fosters professional growth. Your success will depend on your ability to adapt quickly and efficiently in a busy call centre while delivering outstanding customer service

What do I need to be successful in this role?

We will consider candidates from all backgrounds, but we are particularly interested in candidates who come with customer service experience preferably within a collections environment but not essential.

Essential skills and qualities required:

  • Excellent active listening and conversational skills
  • The ability to show empathy, understanding and to build rapport with customers
  • Ability to learn our in-house system quickly (you will be provided full training)
  • Punctual, hardworking, and enthusiastic
  • Questioning and negotiation skills
  • Good typing skills to accurately update customer records and manage emails

Resolvecall pride ourselves in delivering a great training programme, where you will be given the tools to set yourself up for success.

If this sounds like you, apply today to join our team and start your Resolvecall journey.

Please note: We are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles.

Job Type: Full-time

Pay: £24,036.19-£25,836.00 per year

Experience:

  • customer service: 1 year (required)

Work Location: In person

  • Customer Service/Operations Agent

    7 days ago

    Paisley PA RS, United Kingdom Xpress Despatch Full time

    Full Time Customer Service/Operations Agent.We have an exciting opportunity for an experienced Customer Service/Operations Agent to join our busy team.Xpress Despatch Ltd is an independently owned logistics and distribution company based in Paisley. We pride ourselves on the personal service we offer to all our customers. Our sales, operations and customer...

  • Customer Service Agent

    4 days ago

    Paisley, United Kingdom Resolvecall Full time

    **Customer Service Agent**(Office based Paisley town centre with great transport links) **37.5 hours per week** **Salary £24,036.19 -£25,836 per year & Monthly Bonus (up to £150)** **Expected start date: 05/01/2026** **We are excited for you to join our team!** As a Customer Service Agent, your job involves interacting with customers over the phone...

  • Lettings Agent

    2 weeks ago

    Paisley PA TH, United Kingdom Plan Borders Ltd Full time £28,000 - £32,000 per year

    Salary: circa £30,000 per annum, commensurate with experience.Hours: Monday to Friday, 8:30am – 5:00pm (Fridays finish at 4:00pm)Contract: Full-time, PermanentAre you an enthusiastic and motivated individual with a passion for property and customer service? Martin & Co Paisley is looking for a Letting Agent to join our busy and friendly team.About the...

  • Property Agent

    2 weeks ago

    Paisley PA PW, United Kingdom LM Properties Full time £24,000 - £36,000 per year

    Property AgentJob Description:The Property Agent role is offered on a part-time basis within our Paisley branch for 20 hours per week.The successful candidate will be responsible for all external appointments for our rental portfolio and should have a polite and professional manner.Applicants with a customer service background would be preferred but is not...

  • Customer Relations Agent

    1 week ago

    Paisley, United Kingdom Resolvecall Full time

    **Customer Relations Agent** **Based in Paisley** **Salary: £20,670** **Hours: Full Time 37.5 hours per week** Due to our continued growth and success within the credit management industry we are looking for a customer relations agent to join our team. Resolvecall aims to help our clients within UK banking, utility, and consumer credit sectors by...

  • Viewing Agent

    1 week ago

    Paisley, United Kingdom Allen & Harris Estate Agents Full time

    Benefits: Uncapped Commission - Career Progression We’re looking for a highly motivated **Viewing Agent** to complement our fantastic residential sales team in branch in **Paisley**. **Additional hours may be required**, so flexibility is important. Typical working hours below - Sunday - off - Monday - off - Tuesday 10am - 6pm - Wednesday 10am - 6pm -...

  • Administrator/viewing Agent

    1 week ago

    Paisley, United Kingdom Allen & Harris Estate Agents Full time

    Competitive Basic Salary - (Uncapped Commission) - Career Progression - Company Pension Scheme We're looking for a highly motivated **Administrator/Viewing Agent **to complement our fantastic residential sales team in **Paisley.** **Key responsibilities of an **Administrator/Viewing Agent** The main purpose of your role is to support the sales team within...

  • Trainee Estate Agent

    4 days ago

    Paisley, United Kingdom Allen & Harris Estate Agents Full time

    Benefits: Competitive Basic Salary - On Target Earnings (Uncapped Commission) - Career Progression - Company Pension Scheme We’re looking for a highly motivated **Trainee Estate Agent** to complement our fantastic residential sales team in branch in **Helensburgh**. **What’s in it for you as our Trainee Estate Agent?** - Industry leading **training and...

  • Customer Relations Agent

    2 days ago

    Paisley, United Kingdom Resolvecall Full time

    **Customer Relations Agent** **Paisley - £19,500** **Hours: Full Time 37.5 hours per week** Resolvecall is an award winning, technology led, credit management business delivering cradle to grave customer solutions within the UK banking, utility and consumer credit sectors. We now have an exciting opportunity for a driven individual to join our Glasgow...

  • Customer Service Representative

    4 days ago

    Paisley, United Kingdom Resolvecall Full time

    **Customer Service Representative** We have an exciting opportunity for you to join our team! As a Customer Service Agent your role is to engage with customers over the telephone to provide financial solutions for those that find themselves in financial difficulty. With the use of your excellent communication and active listening skills you will provide...