Receptionist

2 weeks ago

Wilmslow, Cheshire East, United Kingdom KLNIK Full time £25,000 - £40,000 per year

We are seeking a highly experienced and personable Receptionist to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in a similar role within the aesthetic or medical industry and will be proficient in the use of the Pabau system. This role requires a strong administrative background, excellent communication skills, and a host personality to ensure our clients receive the best possible experience from the moment they enter our clinic.

Key Responsibilities:

  • Front Desk Management: Greet clients warmly, manage check-ins and check-outs, and ensure the reception area is tidy and welcoming.
  • Appointment Scheduling: Efficiently manage appointments using the Pabau system, ensuring optimal booking to maximize clinic productivity and client satisfaction.
  • Client Communication: Handle phone calls, emails, and face-to-face inquiries professionally and promptly, providing accurate information about our services and policies.
  • Administrative Duties: Maintain client records, process payments, manage stock levels of office supplies, and perform other administrative tasks as required.
  • Client Experience: Ensure every client feels valued and comfortable, providing refreshments and addressing any queries or concerns they may have during their visit.
  • Collaboration: Work closely with clinical staff to ensure smooth operations and a seamless client experience.

Required Skills and Qualifications:

  • Experience: Minimum of 3 years in a receptionist or administrative role within an aesthetic, medical, or similar environment.
  • Pabau System: Proven experience and training in using the Pabau system for appointment scheduling and client management.
  • Administrative Skills: Strong organizational skills with attention to detail and the ability to multitask effectively.
  • Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor.
  • Personality: A host personality with a passion for delivering outstanding customer service and creating a welcoming atmosphere.
  • Location: Must be based in or willing to commute to the Cheshire/ Manchester area.

What We Offer:

  • Competitive salary and benefits package.
  • Commission structure to reward performance and client satisfaction.
  • Opportunity to work in a supportive and professional environment.
  • Ongoing training and development opportunities.
  • A chance to be part of a growing and reputable clinic.

Job Types: Full-time, Part-time

Expected hours: 25 – 37.5 per week

Benefits:

  • Company pension
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 3 years (preferred)
  • Administrative experience: 3 years (preferred)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Reference ID: Receptionist Klnik

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