Software Support Technician

2 weeks ago

Alcester B HN, United Kingdom Individual Systems Ltd Full time

We are a UK-based software development company specialising in solutions for industrial weighing and stock management systems, with specific interests within Grain Stores / Agriculture sector. Our products integrate advanced data handling, process automation, and real-time reporting to help clients operate efficiently and accurately.

We are looking for a Software Support Technician to join our friendly team and provide high-quality technical support to our customers and internal teams.

Key Responsibilities

  • Provide first and second-line support to end users for bespoke industrial weighing and stock management software.
  • Diagnose and troubleshoot software, database, and configuration issues.
  • Investigate SQL Server–related problems, including queries, stored procedures, and data integrity issues.
  • Assist with software installation, configuration, and updates on client systems.
  • Work closely with the development team to reproduce, document, and escalate software bugs or feature requests.
  • Design, modify, and troubleshoot SSRS (SQL Server Reporting Services) reports using Report Builder.
  • Maintain detailed records of support requests, resolutions, and change logs.
  • Provide remote or on-site technical assistance as required.
  • Support system testing, deployment, and documentation for new software releases.

Essential Skills & Experience

  • Proven experience in a software support or technical support role.
  • Strong working knowledge of Microsoft SQL Server — including T-SQL queries, stored procedures, and database maintenance.
  • Experience with SSRS Report Builder (creating and editing reports).
  • Familiarity with Windows Server environments, networking fundamentals, and user permissions.
  • Excellent troubleshooting, analytical, and communication skills.
  • Ability to manage multiple support cases and meet response/resolution targets.
  • Strong documentation and customer service skills.
  • Full UK driving licence (for occasional site visits).

Desirable Skills

  • Experience supporting industrial control or weighing systems.
  • Good understanding of Microsoft Visual Studio (for configuration, debugging, or deployment support).
  • Familiarity with C# environments.
  • Knowledge of stock control, inventory management, or manufacturing systems.
  • Understanding of data integration (e.g. APIs, data import/export).

Personal Attributes

  • Proactive and logical problem solver.
  • Clear and confident communicator with both technical and non-technical users.
  • Strong attention to detail and commitment to quality.
  • Ability to work independently and collaboratively in a small technical team.
  • Willingness to learn and adapt to evolving technologies and client requirements.

Benefits

  • Competitive salary and pension contribution.
  • Opportunity to work with modern Microsoft technologies.
  • Ongoing professional training and development.
  • Friendly and collaborative team environment.
  • Free Parking at our offices

Job Type: Full-time

Pay: £24,765.00-£28,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

Expected start date: 01/11/2025

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