Technical Support Technician

1 week ago

Birmingham B EB, United Kingdom Merits Health Products UK Ltd Full time

Job Overview

At Merits Health Products, we are passionate about enhancing mobility and accessibility by designing and manufacturing a suite of high-quality, high-performance complex power wheelchairs, standard wheelchairs and scooters, and seating and positioning products.

With over 30 years of experience, we understand the unique needs of our customers, and we pride ourselves on delivering exceptional customer service and personalised guidance to promote 'Independence and Accessibility for All' which is our company mission.

We are currently building a team of knowledgeable and ambitious individuals to grow our Distribution and Support Centre in Birmingham, West Midlands. As a Technical Support Technician, you will help to support our customers and supply our products. It will be a varied role that requires exceptional customer service and expert product knowledge along with warehouse operations and product assembly.

This is a full-time permanent position, covering 40 hours per week between 08:30 and 17:00 Monday to Friday, at our Birmingham site.

Responsibilities

Technical Support:

  • Respond to technical customer questions, troubleshooting hardware and software issues, striving for first time resolutions.
  • Document technical issues and resolutions clearly and concisely.
  • Diagnose faults and place orders for parts.
  • Use ERP software programs and databases.
  • Building Bespoke Wheelchairs to order.
  • Programming of Wheelchairs.
  • Quality Checking of finished products.

Warehouse:

  • Unload containers and deliveries, quality checking goods received.
  • Report any stock discrepancies that are identified and help correct when required.
  • Palletise & wrap products in an efficient way to maximise warehouse space.
  • Operate warehouse equipment such as, pallets trucks, loading ramps and production line safely.
  • Pick, pack and prepare orders for shipping.
  • Inventory cycle counts and stock management.
  • Use Warehouse management systems to ensure stock remains correct, bin movements and issuing materials.
  • Keep warehouse organised and clean to maintain standards.

Requirements

  • Essential - Technical mindset, good communication skills, be physically able to lift heavy components, have good attention to detail and be a problem solver.
  • Essential - Qualifications and experience in Mechanical, Electrical or Mobility Engineering.
  • Desired - Knowledge of mobility products
  • Desired - Mechanical and Electrical competency

Benefits

  • 33 days annual leave per year (including bank holidays)
  • Free on-site parking
  • Company pension scheme
  • Company uniform

Application Process

Send CV and cover letter.

No agencies please.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Work Location: In person

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