Oncology Support Worker in Melanoma

This is an exciting opportunity to work with the Oncology Melanoma team as a B4 Support worker. This is a 3.5 days a week fixed term for a year role, to work with the Clinical Nurse Specialists and wider oncology team to help support patients and their families through their cancer treatment, at diagnosis, during treatment and after.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

To signpost patients to appropriate support and assist with Holistic Needs Assessment, Health and

Wellbeing Clinics, co-ordinate appropriate investigations required and Making Every Contact Count,

ensuring the delivery of patient care is of the highest standard and those patients and their families

are treated with dignity and respect.

• To utilise Patent Management System/iSOFT/SCR and other systems/databases to track patient and upload relevant cancer data.
• To set up and maintain new databases of patients coming through the new pathway. To analyse data and to prepare reports for the Clinical teams to help develop the service

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

• Contribute to the holistic needs assessment and the development of an individual care plan under the direction of the CNS
• To support patients under the direction of the CNS on the wards across the hospital and in outpatient settings taking and uploading photos of skin cancer onto SEEEHR for surveillance purposes.
• To triage incoming calls, providing general advice to healthcare professionals and patients/carers/, referring complex/specialist issues to the CNS
• Provide general telephone advice, signposting patients/carers to other sources of support as appropriate
• Coordinate appointments or investigations to fast-track patients through the system.
• To make pre planned outbound telephone calls to patients to assess on-going needs to enable a proactive prevention approach
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• Identify indication of need or changes in need through telephone contact and respond appropriately
• Support the CNS in the coordination of care to facilitate safe and effective transition between services to provide seamless support for people

Please see Job description for full list of Main responsibilities