Door Supervisor

2 weeks ago

Glasgow G AA, United Kingdom Platinum Lace Full time £29,120 - £43,200 per year

Job Title: Bouncer / Door Supervisor

Reports to: Duty Manager / General Manager

Location: Platinum Lace Glasgow

Hours: Variable shifts including evenings, weekends, and bank holidays

Purpose of the Role:

To ensure the safety, security, and well-being of all guests, performers, and staff, while upholding the venue's high standards of professionalism, hospitality, and compliance with licensing laws. The role is a key part of maintaining the venue's reputation as a safe, welcoming, and high-quality entertainment environment.

Key Responsibilities

Security & Safety

  • Monitor venue entrances and exits to control access and prevent entry of unauthorised individuals.

  • Check guest identification to ensure compliance with age restrictions and licensing conditions.

  • Conduct respectful and lawful searches when required.

  • Respond promptly and effectively to incidents, disturbances, or emergencies, ensuring the safety of all parties.

  • Monitor CCTV and security systems as directed.

Customer Service

  • Provide a professional and courteous first point of contact for all guests.

  • Manage queues and maintain an orderly entry process.

  • Handle customer enquiries and defuse situations with diplomacy and tact.

Compliance & Reporting

  • Follow all company security protocols and licensing requirements.

  • Maintain accurate incident and refusal logs.

  • Assist in ensuring the venue complies with fire safety and health & safety regulations. Teamwork & Venue Support

  • Work closely with management, bar staff, and performers to maintain a positive and secure working environment.

  • Support crowd management during peak times, special events, or performances.
    • Assist with evacuation procedures if required.

Teamwork & Venue Support

  • Work closely with management, bar staff, and performers to maintain a positive and secure working environment.

  • Support crowd management during peak times, special events, or performances.

  • Assist with evacuation procedures if required.

Skills & Attributes Required

  • SIA Door Supervisor License (valid and in date).

  • Strong observational skills and situational awareness.

  • Excellent communication and conflict resolution skills.

  • Calm under pressure and able to make quick, sound decisions.

  • Professional appearance and demeanor, representing the brand's high standards.

  • Reliability, punctuality, and integrity.

Desirable Experience

  • Previous experience in a high-end hospitality or entertainment venue.

  • First Aid at Work qualification.

  • Knowledge of licensing laws and venue security best practice.

Job Types: Full-time, Part-time, Permanent

Pay: £14.00 per hour

Language:

  • English (required)

Work Location: In person

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