Infrastructure and Operations Monitoring Engineer

Infrastructure and Operations Monitoring Engineer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Location:
London

Hybrid:
2–3 days per week on site

Contract:
6-month initial (planned 2-year programme)

Rate:
£ £540.00 Via Umbrella

About the Opportunity

This is an exciting opportunity to join a global financial institution undergoing a major infrastructure modernisation programme. The Infrastructure & Operations Monitoring team plays a key role in ensuring the stability, performance, and availability of enterprise systems across on-premises and cloud environments.

You'll be part of a collaborative, technically driven team responsible for proactive monitoring, incident response, and continuous improvement — helping to safeguard critical financial services and maintain operational resilience across a complex international environment.

This is a hands-on role, ideally suited to someone with a strong background in infrastructure monitoring and deep expertise in
LogicMonitor
, combined with a passion for operational excellence and automation.

Key Responsibilities

Monitoring & Incident Response

• Proactively monitor infrastructure platforms including servers, networks, cloud, and storage systems using tools such as
  LogicMonitor
  , SolarWinds, or Tivoli.
• Investigate and respond to alerts and incidents, performing root cause analysis and coordinating resolution across teams.
• Participate in on-call rotations and provide operational support during maintenance windows or unplanned outages.

Continuous Improvement & Optimisation

• Maintain and enhance monitoring configurations to improve accuracy, reduce noise, and deliver meaningful insights.
• Support infrastructure recovery and resilience testing, contributing to ongoing service improvement initiatives.
• Collaborate with engineering, operations, and security teams to ensure systems meet performance and availability SLAs.

Documentation & Reporting

• Create and maintain operational documentation, incident reports, and process runbooks.
• Produce reporting on monitoring metrics, incident trends, and system performance for management and audit purposes.

Skills & Experience

Essential:

• Proven experience in infrastructure operations, monitoring, or systems administration.
• Strong hands-on expertise in LogicMonitor
  configuration, dashboards, and alert tuning.
• Familiarity with other enterprise monitoring tools (e.g., SolarWinds, Tivoli).
• Experience supporting hybrid environments across
  on-premises and cloud (AWS, Azure, or GCP)
  .
• Solid understanding of
  ITIL processes
  — incident, problem, and change management.
• Scripting skills (PowerShell, Python, or Bash) for automation and integration tasks.
• Excellent analytical and troubleshooting skills; able to work under pressure in a fast-paced environment.
• Strong communication, collaboration, and documentation abilities.

Desirable:

• Certifications such as ITIL, AWS/Azure Associate, or CompTIA Server+/Network+.
• Experience in operational resilience, disaster recovery, or regulatory testing (e.g., DORA, FCA PS21/3, ECB CROE).

Why Apply?

This role offers the chance to join a highly regarded financial institution at a pivotal time of transformation. You'll gain exposure to global infrastructure platforms, advanced monitoring solutions, and resilience-driven initiatives — all within a team that values innovation, collaboration, and technical excellence.

If you're an experienced infrastructure engineer with deep knowledge of
LogicMonitor
and a passion for proactive monitoring, this is an exceptional opportunity to make a tangible impact in a high-profile environment.

Candidates will ideally show evidence of the above in their CV to be considered please click the
"apply"
button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.