Assistant Membership Manager

Description

The Arts Club, one of London's most prestigious private members' clubs, is seeking a dedicated and highly organised Assistant Membership Manager to join our Membership Department in Mayfair.

As an integral part of the team, the Assistant Membership Manager will play a key role in supporting all aspects of the membership journey, from initial enquiry to renewal, ensuring an exceptional experience for both current and prospective members. The ideal candidate will be analytical, process-driven, and personable, with strong CRM and reporting expertise, excellent communication skills, and a genuine passion for delivering the highest standards of service in a luxury hospitality environment.

This is an exciting opportunity for a motivated individual who thrives in a dynamic, fast-paced setting and wishes to contribute to the continued growth and success of one of London's most distinguished clubs.

Key Responsibilities

• Oversee the full membership lifecycle, from application to onboarding, ensuring a smooth and professional process.
• Meet with prospective applicants, assist with committee approvals, and maintain accurate member records in the CRM.
• Respond promptly to member enquiries via email, phone, and in person, ensuring the highest level of professionalism.
• Work closely with the Membership Finance Executive to ensure accurate payment allocation and timely completion of financial tasks.
• Generate and analyse reports on new, renewing, and overdue memberships.
• Prepare clear and accurate data for monthly membership meetings with senior leadership.
• Manage membership category upgrades and transitions, including young to full, frozen to active, and international memberships.
• Coordinate primary club swaps, ensuring all processes are followed precisely.
• Liaise with Marketing and Communications teams to provide data for targeted campaigns.
• Maintain strong communication with The Arts Club Dubai to align membership processes.
• Maintain and optimise the CRM system, ensuring accurate records, smooth workflows, and data integrity.

Other Skills That Will Need to Be Demonstrated Include:

• Proven CRM experience with strong data management skills.
• Analytical mindset with the ability to interpret and present reports.
• Exceptional attention to detail and accuracy.
• Highly organised, efficient, and able to prioritise multiple tasks.
• Excellent written and verbal communication skills.
• A commitment to exceptional member service and discretion.
• Professional, polished, and team-oriented approach.
• Advanced Microsoft Office skills, particularly Excel.
• Previous experience in a luxury members' club or five-star hospitality environment is highly desirable.

In Return, We Offer Fantastic Rewards and Benefits (T&C's Apply):

• Private medical benefits via Medicash
• Discounts in over 800 retail outlets via Reward Gateway
• Discounts on food & beverage in our restaurants and sister businesses
• Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
• Enhanced sickness pay
• Life assurance
• Long Service Awards
• An exciting range of learning and development programmes
• Enhanced maternity pay
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse
• Birthday Day Off
• Terms and conditions apply to all the above benefits.

As an employee at The Arts Club, you can expect to be provided with hospitality lead training, learning from the very best talent within the industry.

As part of our Club expansion your career development opportunities will be unparalleled, so, if you are ambitious and looking for your next career move, then we want to hear from you.

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

No Agency please

INDFOH