Technical Customer Services Co-ordinator

Location: Hemel Hempstead

Join a Thriving Telecoms Company as a Technical Customer Services Coordinator

Are you ready to take your technology-based customer service skills to the next level? Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join their team. Specialising in cutting-edge communication solutions for businesses of all sizes, they empower their Channel Partners to deliver exceptional service.

Why You'll Love Working Here:

• Employee-Owned Culture: Be part of a collaborative and supportive workplace where every voice matters. As an employee-owned company, everyone is committed to shared success and growth.
• Exciting Role: As a Telecoms Provisioning Coordinator, youll play a crucial role in managing and coordinating telecommunications services for customers, ensuring they receive top-notch support and timely service.
• Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes.

Key Responsibilities:

• Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete.
• Coordination & Communication: Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process.
• Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction.
• Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery.
• Customer Support: Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
• Reporting & Analysis: Maintain accurate records of provisioning activities and generate performance reports to track success.

What You Bring:

• Customer Service Expertise: Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
• Strong Communication Skills: Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
• Problem-Solving Mindset: Experience managing complex customer issues and driving them to successful resolution.
• Tech Savvy: Proficiency with telecom provisioning systems, CRM software, and Microsoft Office applications.
• Team Player: A collaborative spirit and a "can-do" attitude with a willingness to learn and adapt in a dynamic environment.

Work Hours: 8:30 AM to 5:00 PM, Monday to Friday, with occasional weekend and bank holiday shifts.

If you're looking for a rewarding opportunity in a forward-thinking company where you can make a real impact, we want to hear from you Join us in shaping the future of telecommunications. Apply now

£ 24, ,000.00
British Pound Sterling)

Benefits:

+ employee
ownership bonus after 12 months of employment

+ Holiday
Entitlement: year runs from 1st January to 31st
December with a full year allocation being 20 days. + 2 extra days for Christmas.  The
company will pay for two days off as long as we all take the third day is taken from your
holiday allocation

+ £120 per
on-call weekend, £75 for Bank Holiday + a Day in Lieu if worked.

+ Company Pension - The pension is with Royal London, automatically be enrolled 3 months after starting. Employees pay 3% of their
wage into the scheme, and Company pay 6%.

+ Pirkz – Telephone and Online GP, discounted gym membership, counselling
services, and more.

+ £10 Amazon
voucher on birthday