IT Support Technician Apprentice

Our client is an education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. Our client provides a wide range of IT Support and Services for local schools.

The role is for an Apprentice Onsite Support Technician, based in one or several of our secondary schools.

Annual wage

£15,000 a year

Training course

Information communications technician

Hours

Monday - Friday, between 9.00am-5.00pm.

40 hours a week

Duration

16 Months

Key responsibilities:

• Log and resolve client issues.
• Visit clients onsite to carry out range of IT support.
• Provide technical support to clients and enable them to make full use of the services they offer.
• Record and resolve faults wherever possible.
• Undertake minor repairs to computers and accessories as appropriate.
• Install new computer equipment and services, software, hardware and upgrades.

Person specification:

• We are looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.
• A degree of knowledge of desktop operating systems (Windows 10/11).
• Knowledge of MS Office and Microsoft365.
• Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.
• Good interpersonal skills and to be able to organise yourself and your time effectively.
• A 'can-do' attitude and be willing to work as part of a team.
• A full driving license and your own transport.

RequirementsEssential qualifications

• GCSE or equivalent English (Grade C/4 or above) essential
• GCSE or equivalent Maths (Grade C/4 or above) essential

Other requirements

• A full driving license and your own transport due to the nature of the role.
• The position has excellent opportunities for career progression and is subject to the candidate passing an enhanced DBS check.

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician

Equal to Level 3 (A level)

Your training plan

Information Communication Technician Level 3 Apprenticeship Standard:

Equal to Level 3 (A level)

The classroom training for the ICT apprenticeship comprises of 4 modules. Each module takes 1 week and the apprentice will attend this in an online classroom with their designated JBC trainer.

The full 5 days will be required during the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessments can take place between apprentices, peers and trainers.

The 4 ICT modules are:

• Networking Fundamentals
• Mobility and Operating Systems
• Cloud Fundamentals
• IT and Business Principles

JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification

This apprenticeship is recognised for entry into the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

After this apprenticeship

May lead to a permanent position at the end of the apprenticeship for the right candidate.

Job Types: Full-time, Apprenticeship

Pay: £15,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Raunds, NN9 6PA: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a prior qualification within IT at GCSE or A-Level (BTEC Level 3)?

Education:

• GCSE or equivalent (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Raunds, NN9 6PA (preferred)

Work Location: In person