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IT 2nd Line Support

2 weeks ago

East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time £40,000 - £60,000 per year

Please note this role requires an immediate starter

Excellent opportunity for an IT 2nd Line Support Analyst to join a global manufacturing organisation providing IT support on an initial 6-month contract –
£150 per day (INSIDE IR35)
.

Are you a dynamic, hands-on IT professional who thrives in a fast-paced environment and enjoys variety in your day-to-day work?

This role is based within our UK Services division in
East Kilbride
, with occasional travel to another central Scotland site.

In this role, you will be a key part of the UK IT Service Desk, supporting approximately 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects.

Key Responsibilities:

  • Provide 1st and 2nd line support across desktop, laptop, server, and printer systems
  • Administer Microsoft 365 and Windows 11 environments
  • Perform patching and support for various business applications
  • Manage IT peripherals and printer systems across multiple UK sites
  • Register and manage change requests and trouble tickets
  • Participate in IT projects focused on system modernisation

What You Will Bring:

  • Degree in an IT-related discipline
  • Minimum of 2 years in a similar role
  • Strong technical knowledge and analytical skills
  • Familiarity with Microsoft applications and general IT infrastructure
  • Track record of troubleshooting issues
  • Excellent communication and customer-facing skills
  • Ability to think outside the box, prioritise effectively, and take ownership of issues

Bonus Experience:

  • Previous experience working in a manufacturing organisation

Additional Info:

  • Hours
    : 8am – 4pm (with occasional out-of-hours work)
  • Location
    : East Kilbride (with travel to another central Scotland site)
  • Requirements
    : Clean driving licence and access to own vehicle

This is a fantastic opportunity to gain broad experience in a supportive and forward-thinking organisation.

At the end of the initial 6-month contract, there may be potential to convert to permanent employment.

If you are ready to make an impact and grow your IT career, we would love to hear from you.