Tenant Liaison Officer

1 week ago

Cwmbran NP FD, United Kingdom EVOLVE HES Full time £28,000 - £30,000 per year

About Evolve Home Energy Solutions:

Evolve Home Energy Solutions works in partnership with local authorities, housing associations, and energy companies to deliver high-quality energy efficiency improvements to homes across South Wales. Our mission is to help households reduce energy costs, improve comfort, and contribute to a more sustainable future. As part of our continued growth, we're seeking a dedicated Tenant Liaison Officer to support our housing association retrofit programmes and general property improvement projects.

The Role:

As a Tenant Liaison Officer, you will be the key point of contact between residents, our delivery teams, and our housing association partners. You'll ensure tenants are kept informed and supported before, during, and after works — particularly for energy efficiency measures such as insulation, heating upgrades, and renewable installations. You'll also assist with wider tenant liaison duties, helping to ensure a smooth and positive experience for all residents impacted by our works

.Key Responsibilities

  • Act as the main contact for tenants throughout energy efficiency and home improvement projects.
  • Explain the nature, benefits, and timelines of upcoming works in clear, accessible language.
  • Coordinate appointments, access arrangements, and tenant communications.
  • Work closely with site teams, project managers, and housing association representatives.
  • Support vulnerable or elderly residents to ensure their needs are met during project delivery.
  • Handle tenant queries, feedback, and complaints in a professional and empathetic manner.
  • Conduct pre-visit, progress, and post-completion checks to ensure tenant satisfaction.
  • Maintain accurate records of interactions and project progress.
  • Contribute to continuous improvement by reporting trends or recurring issues to management.

Skills & Experience

  • Previous experience in a Tenant Liaison Officer, Resident Engagement, or Customer Service role (essential).
  • Excellent interpersonal and communication skills, with a calm and understanding approach.
  • Strong organisational skills and attention to detail.
  • Ability to manage a varied workload and prioritise effectively.
  • Knowledge of energy efficiency measures, retrofit works, or social housing projects (desirable but not essential).
  • Full UK driving licence and access to a vehicle (required).

What We Offer

  • Competitive salary
  • Company vehicle or mileage allowance (subject to preference)
  • Health and wellbeing package
  • Pension scheme and employee benefits
  • Full training and ongoing development
  • Opportunity to make a real difference to people's homes and lives

How to Apply:

If you're passionate about helping people, enjoy working in the community, and want to be part of a company improving energy efficiency across South Wales, we'd love to hear from you.

Please submit your CV and a short covering letter outlining your relevant experience.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

  • Company car
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme

Work Location: In person

  • Security Officer

    6 days ago

    Llanwern NP QQ, United Kingdom Premier Support Services Full time £26,340 - £64,200 per year

    CCTV / SIA Retail Security Officer – Newport, WalesLocationNP19 4QQ – Newport Retail Park________________________________________Role OverviewWe are seeking a professional and proactive SIA-licensed Retail Security Officer to join our team at a busyretail park in Newport, Wales. The role includes CCTV monitoring, incident response, and ensuring a safeand...

  • Accomodation Officer

    4 days ago

    Newport NP, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £20,000 - £60,000 per year

    3 Months Contract - HybridSummary:We are looking for an Accommodation Officer to join our dynamic team, focusing on managing bookings for temporary accommodation and overseeing Temporary, Transitional, and Settled accommodations provided by the Council to address homelessness in Newport. This role requires 3-4 days in the office and on-site inspections, with...

  • Finance Officer

    3 days ago

    Cwmbran, Torfaen County Borough, United Kingdom Yolk Recruitment Ltd Full time £24,000 - £30,000 per year

    Yolk Recruitment Public Sector and Not-for-Profit is thrilled to be selected as the Specialist Recruitment partner for Bron Afon Community Housing to appoint aFinance Officer (Income)to join their busy Finance Team and help ensure the accurate, timely and high-quality processing of income across the organisation.This is a fantastic opportunity for someone...

  • Family Liaison Officer

    1 week ago

    Newport NP LY, United Kingdom Sparkle (South Wales) Full time £15,900 per year

    Post: Family Liaison OfficerAccountable to: Business Support ManagerBase: Serennu Children's CentreLocation: Across Gwent (with travel across multiple sites)Salary: £14,590 per annumHours: 22.5 hours per week, Wednesday to Friday, 9am-5pmContract: PermanentHolidays: 25 days per year pro rata, not including bank holidaysPension: Automatic enrolment pension...

  • Fleet Workshop Stores Officer

    2 weeks ago

    Cwmbran, United Kingdom Adecco Full time

    Join Our Client Gwent Police Team as a Fleet Workshop Stores Officer! Location: Cwmbran Contract Type: Temporary Salary: £15.09 per hour Are you passionate about managing logistics and ensuring smooth operations? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we want YOU to be our next Fleet Workshop Stores...

  • Housing Benefits Administrator

    3 days ago

    Birmingham B FD, United Kingdom Restart Housing Full time £22,000 - £22,500 per year

    ReStart Housing – Housing Benefits Administrator''Preparing People for a ReStart in Life''Company OverviewRestart Housing offers a variety of housing options with fully supported packages aimed at meeting the diverse needs of our residents. Our mission is to empower individuals to become independent and active members of their communities by providing...

  • Regional Patient Pathway Co-ordinator Support

    5 days ago

    Cwmbran NP, United Kingdom Aneurin Bevan University Health Board Full time £28,000 - £42,000 per year

    This post is fixed term/secondment until 31st March 2026 to meet the needs of the service.If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.An exciting opportunities for a Patient Pathway Co-ordinator Support to work within the Regional Cataract Service,...

  • Fleet Workshop Stores Officer

    19 hours ago

    Cwmbran, United Kingdom Adecco Full time

    Join Our Client Gwent Police Team as a Fleet Workshop Stores Officer! Location: Cwmbran Contract Type: Temporary Salary: £15.09 per hour Are you passionate about managing logistics and ensuring smooth operations? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we want YOU to be our next Fleet Workshop Stores...

  • Head of Portfolio Management Office and Digital Engagement

    2 weeks ago

    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    We are seeking a dynamic and experienced individual to lead the establishment and operation of the Digital Portfolio Management Office (DPMO) at Aneurin Bevan University Health Board (ABUHB). This role is pivotal in supporting strategic digital transformation across the Health Board. As the Head of PMO & Digital Engagement, you will be an influential member...

  • Receptionist/Ward Clerk

    1 week ago

    Cwmbran NP YN, United Kingdom Aneurin Bevan University Health Board Full time £18,000 - £25,000 per year

    The Same Day Emergency Care (SDEC) Unit, based in the Grange University Hospital provides urgent assessment, treatment and care for patients without needing an acute hospital bed.There are significant benefits associated with treating people through SDEC services, including the ability for patients to be assessed, diagnosed and start treatment on the same...