Senior Deskside Engineer

5 days ago

Manchester England, United Kingdom Michael Page Full time

We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester.

Client Details

This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.

Description

  • Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
  • Respond promptly to service requests, troubleshooting hardware and software problems effectively.
  • Manage and maintain IT equipment, ensuring optimal performance and reliability.
  • Support the installation, configuration, and updates of software and hardware systems.
  • Collaborate with the technology department to improve IT support processes and documentation.
  • Assist in maintaining IT security protocols and compliance within the organisation.
  • Provide technical expertise and guidance to team members and other departments as needed.
  • Work on IT projects to enhance system efficiency and user experience.

Profile

A successful Senior Deskside Engineer should have:​

· Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)

· Ability to troubleshoot and resolve hardware, software, network, and system issues.

· line management or team lead experience

· Demonstrated ability to work effectively in a team environment

· ITIL certification or experience​

· Excellent communication, customer service, and interpersonal skills

· Experience of Service management tools eg ServiceNOW, SysAID etc

· Willingness to learn new skills and technologies

· At least three years of experience in IT support or similar role

· Knowledge of MS Windows operating system, Microsoft Office

· Ability to troubleshoot and diagnose IT issues and provide solutions

· Attention to detail, accuracy, and quality

· Ability to work under pressure and meet deadlines

Job Offer

  • Competitive salary ranging from £45000 to £55000 per annum.
  • Permanent position with opportunities for career growth within the industrial/manufacturing sector.
  • Comprehensive benefits package to support your professional and personal well-being.
  • Collaborative and supportive company culture in a London-based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today

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