Onboarding Coordinator

2 days ago

Twickenham England, United Kingdom Hawk Training Full time £36,000 - £60,000 per year

Onboarding Coordinator – Apprenticeships

Hybrid (2 days per week in Twickenham)
|
£30,000 per annum
|
Full-time, 37 hrs per week

Company Description

Hawk Training, established in 1989, specializes in apprenticeships and work-based learning, delivering innovative training across various occupational sectors for organizations and individuals. Renowned for its cutting-edge delivery and state-of-the-art resources, Hawk Training aims to support learners and employers in achieving their full potential. Guided by a vision to innovate, connect, learn, and grow, the organisation continually strives for excellence, as demonstrated by its Ofsted 'Outstanding' ratings in 2013 and 2023, as well as Investors in People Gold accreditation. Hawk Training remains committed to adapting to a changing economic landscape and advancing modern apprenticeship programs.

About the role

You'll coordinate the end-to-end onboarding and enrolment process for new apprentices, ensuring every learner is eligible, fully compliant and ready to begin their training.

Day-to-day, you'll:

  • Carry out learner enrolment sessions (individual and group) ensuring all information is clear and accurate
  • Identify learner support needs from initial assessment results and share these with delivery teams
  • Collect, verify and quality-check documentation in line with funding rules
  • Keep learner data accurate and audit-ready within the MIS
  • Collaborate closely with Business Development, Data & Compliance, and Operations teams to ensure a seamless learner journey
  • Provide clear, professional communication to learners, employers and internal colleagues throughout the process

This role is ideal for someone who enjoys coordinating processes, solving problems and working collaboratively across teams, ensuring that every learner's start is efficient, accurate and positive.

About you

You'll bring:

  • Experience within an apprenticeship, training or compliance administration environment
  • Excellent attention to detail and communication skills
  • A proactive, organised and methodical approach to managing caseloads
  • Confidence using MIS or CRM systems
  • A genuine interest in supporting learners and improving their experience

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