Onboarding Specialist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

We're a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We're dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.

About the right team member

The Onboarding Specialist position provides software training and onboarding support to Mindbody customers. This position coaches customers throughout the initial implementation of their Mindbody software to reach their goals and realize value. This position acts as a liaison between the customer and other Mindbody teams and recommends and/or helps to implement value-add services available through Mindbody.

About the role

• Manages accounts for assigned customers to provide training and onboarding support consistent with department expectations and procedures.

• Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.

• Identify customer needs and recommends and/or coordinates additional value add services and products.

• Proactively follows up with assigned accounts as needed to accommodate the customer needs and promote engagement.

• Build trust and confidence with the customer using first-hand knowledge of products, services, and processes.

• Uses product and onboarding specific logic to solve problems with effective solutions.

• Sets appropriate objectives and workload for the customer, lays out work in a well-planned and organized manner and maintains two-way dialogue with customer on work and results.

• Schedules additional training sessions for customers after each completed training session as needed.

• Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.

• All other duties as assigned.

• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.

Skills & experience

• Bachelor's degree or High School diploma and equivalent experience required

• Advanced Proficiency in French for reading, writing and verbal communication required.

• Customer service experience.

• Training or teaching experience preferred.

• Strong time management skills with the ability to use time effectively and efficiently.

• Ability to read, analyze and solve customer questions.

• Ability to clearly write procedures in response to customer questions.

• Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.

• Practices attentive and active listening.

• Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.

• Knowledge of database and internet-based software.

• Knowledge of Microsoft Outlook, Excel, and Word.

• Familiar with internet browsers and settings.

• Familiar and skilled with online chat tools, and email.

• Experience working with salon/spa businesses preferred

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice(as applicable).

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.