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Business Resilience and Incident Management Lead
2 weeks ago
The opportunity
This is a key strategic role within the Corporate Affairs (Corporate Governance) directorate, acting as the central point of contact for business continuity and incident management. We have strong foundations in place; your focus will be on influencing and building professional relationships to embed great practice rather than redesigning processes. You will join the dots across teams to deliver a holistic view that connects incidents, corporate risks and business resilience, and you will contribute to highquality reporting for the Audit & Risk Committee and the Senior Management Team.
What You'll Be Doing
- Embedding our organisationwide Business Continuity framework, completing Business Impact Assessments (BIAs) and strengthening local recovery plans.
- Leading the Incident Management framework across all incident types, ensuring highquality investigations, learning from nearmisses and continuous improvement using rootcause analysis.
- Providing strategic insight that links incident trends to corporate risks and organisational resilience, informing assurance and reports to ARC/SMT.
- Building trusted relationships and influencing at all levels to ensure joinedup working across NHS Resolution and with external stakeholders.
- Managing and improving incident, continuity and disaster recovery registers/databases, turning metrics into meaningful decisions.
- Coaching colleagues and supporting a culture of learning and resilience.
What You'll Bring
- Exceptional relationshipbuilding, influencing and communication skills (written and verbal), including clear, concise report writing.
- Proven experience of embedding Business Continuity and/or Incident Management systems within an organisation.
- Highly developed analytical reasoning and independent judgement, with the ability to connect incident insights to risk and assurance.
- Evidence of planning and organising complex activities and adjusting plans as service needs change; able to work autonomously and to tight deadlines.
- Experience of managing policy implementation, developing assurance frameworks and linemanagement responsibilities.
- Strong Microsoft Office skills (Outlook, Word, Excel) and confidence managing incident/continuity data and dashboards.
- Degree (or equivalent experience) plus a relevant governance/risk qualification (e.g. IRM, BCI Diploma).
What We Offer In Return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
About Us
NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 12/01/2026
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
