Reservation Team Member

3 days ago

Hounslow, Greater London, United Kingdom ibis, ibis Styles, ibis budget Full time

Company Description
Join
us at Accor,
where
life pulses
with
passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
.
Job Description
Contract:
Full-Time (40 hours per week)

Salary:
£13.00 per hour

Availability:
Flexible shifts, including weekends

Job Overview
As a Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and ensuring a seamless booking experience. This role requires flexibility to work across various shifts, including weekends, to meet business needs.
Key Responsibilities

  • Handle guest enquiries for hotel room bookings efficiently and professionally.
  • Process individual and group reservations accurately, following hotel policies.
  • Provide exceptional customer service and address guest concerns promptly.
  • Maintain accurate records and filing systems for reservations.
  • Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
  • Assist with guest check-ins and check-outs during peak times as required.
  • Adhere to company standards and procedures for correspondence and service delivery.

Additional Information

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

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