Customer Service Executive

2 days ago

St Albans, Hertfordshire, United Kingdom Willis Global Full time

Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a
Customer Service Executive
to be based at offices near
St Albans, Hertfordshire

On Offer:

  • 37.5 Hours a week with flexible start and finish times between 6am and 7pm Monday - Friday
  • Offering a salary up to £40K dependant on skills and experience with an OTE of £45K+
  • Annual discretionary bonus
  • 22 days' annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7). This changes to 25days after successful completion of probation.
  • Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training)
  • Recommend-a-friend scheme (£1,000 after a successful referral passes probation)
  • Quarterly team dinners, a summer team activity, and a Christmas party
  • Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service)
  • Onsite parking

Main Purpose of the Customer Service Executive

Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets.

  • Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process
  • Support the achievements and growth of sales goals and objectives
  • Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team
  • Ensure that a high level of customer service is given to all customers
  • A high-pressure job; which requires extreme focus, dedication and stamina
  • You are expected to work out of office hours when required
  • Any other duties assigned by the management; where appropriate

Duties & Responsibilities of the Customer Service Executive

  • Selling multiple product lines to customers
  • Sales orders – entering and managing orders
  • Quotations - creating and sending quotes to customers
  • Communicate important feedback from customers internally
  • To aid the company to meet sales targets and report any deviations
  • Stay up-to-date with new products and features
  • Maintain and update sales and customer records
  • Purchasing – as and when required to create and send new orders to our suppliers

To Be Considered for the Customer Service Executive

  • Proven work experience as a Sales support or Sales administrator with the ability to sell
  • Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered
  • Strong mathematical, analytical and problem solving skills
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • Attention to detail
  • Good communication skills, both verbal and written
  • Project and time management skills
  • Ability to work under strict deadlines
  • Bachelor's degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales
  • Certification in sales, marketing or relevant field is a plus

For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector.

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