Weekdays Evening Receptionists

YMCA Brighton Supported Housing requires a Receptionist to join the team at their project at Bennett House, Brighton.

Overview of role – act as the first point of enquiry for callers, visitors or clients needing assistance. To oversee the safety and security of the project and the tenancy, call upon the on-call staff's support where necessary, alongside undertaking some administrative duties, where directed.

• Based: Bennett House, Brighton
• Salary: £16,029.00 per annum
• Days: Monday to Friday Evening
• Hours: 5 pm – 10 pm – 5 hours per shift – 25 hours in total per week
• Annual Leave Entitlement: 25 days plus Bank Holidays pro-rata.

You will also receive

Comprehensive Induction into the role

Comprehensive Training package – face-to-face and online training on a wide range of subjects, to ensure you are equipped with the skills and knowledge to carry out your duties and tasks required and further develop your career.

You will receive regular Supervision Support from your Line Manager.

Work in a supportive environment.

An encouraged culture to support staff health & well-being and a healthy work-life balance.

Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

Staff benefits from a wide range of health & well-being services.

Annual Leave Entitlement 25 days plus Bank Holidays pro-rata.

Well-being time.

We are a National Living Wage Employer.

This position is based in Brighton, East Sussex

Key responsibilities of Receptionist;

Answer incoming calls on staff and clients' telephones and transfer them / notify clients as appropriate.

Use the intercom and paging systems to relay messages to clients or staff.

Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.

Ensure that all callers to the building sign in and out and are made aware of health and safety information.

Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.

Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.

Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.

Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.

Undertake laundry duties when required.

Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.

Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.

To follow Brighton YMCA's policies and procedures at all times, including, but not only, those relating to Equality, Diversity and Inclusion EDI, Health and Safety, Safeguarding and Confidentiality/Data Governance. To respond to all reasonable instructions and guidance as these procedures develop further.

To follow Brighton YMCA's Code of Conduct for staff, regarding workplace professionalism, at all times.

To follow Safeguarding protocols at all times.

Participate in 1:1, Supervision, Appraisal, Reflective Practice and Meetings.

To undertake and complete all required training both face-to-face and online through ME Learning.

To report any concerns about the client's well-being to a relevant member of staff, using correct workplace procedures.

To attend training, and meetings, and participate in supervision and appraisal, where requested.

Adhering at all times to Health & Safety policy, and procedures and to complete all training that is required to carry out this job in line with Health & Safety regulations.

To comply with all COSHH regulations and guidance concerning infectious, hazardous control substances at all times, this also includes PPE requirements.

To report any hazardous material/ sharps &/or anything applicable under the hazardous definition. and adhere to procedural guidelines and training on how to safely dispose of such.

Adhering to fire safety, working at heights and manual handling procedures and guidelines at all times.

To follow YMCA Brighton's policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding, and Data Protection and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

In line with GDPR and Confidentiality, Clients, volunteers, and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained by data protection legislation.

All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, attend safeguarding training, and know who to contact if you have concerns about an adult or child's welfare.

Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

Personal Specification of Receptionist:

Understanding of the boundaries to worker/client relationship.

Understanding confidentiality issues and adhering to GDPR and Data governance.

Some understanding of the issues faced by this client group is desirable.

Experience is not essential to this post. Candidates should demonstrate that they possess the skills necessary for the role.

Experience within a similar field or Reception work is desirable

Ability to report and record information clearly.

Ability to communicate effectively with a varied client group.

Ability to respond appropriately to emergencies or challenging situations if/as they arise.

Ability to work as part of a team e.g. openness, punctuality, flexible approach to duties.

Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice.

Commitment to training and personal development.

Ability to manage the demands of lone working and the hours that this position requires.

If you think this is for you, we would love to hear from you - by clicking on the Apply button by the Closing Date Midnight on Wednesday 20th August 2025

Interviews will take place within 14 days of the closing date.

Employment with YMCA Brighton is conditional on a satisfactory Enhanced Disclosure and Barring Service (DBS) check, a minimum of 2 satisfactory references and proof of eligibility to work in the UK.

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

Job Type: Part-time

Pay: £16,029.00 per year

Work Location: In person