Business Analyst

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

Are you a curious problem-solver who thrives on turning complexity into clarity?

We're looking for a Business Analyst to join our Chief Operating Office team, where you'll play a vital role in delivering change across our Insurance, Road Operations, Finance, and B2B functions. You'll work closely with delivery leads, architects, and business stakeholders to shape solutions that drive innovation, efficiency, and customer value.

Whether working solo on smaller initiatives or as part of a wider programme team, you'll be at the heart of translating business needs into actionable requirements. This is a great opportunity to grow your skills in a collaborative environment, contribute to transformational projects, and be part of a team that values continuous improvement and fresh thinking.

• Capture and analyse business and technical requirements using a range of techniques.
• Collaborate with stakeholders to define functional and non-functional needs.
• Translate business needs into clear documentation for development and testing teams.
• Support multiple initiatives simultaneously, from BAU to strategic transformation.
• Work with internal teams and external partners to shape and validate solutions.
• Contribute to the Business Analysis Centre of Excellence, promoting best practice and innovation.

• Strong experience in business analysis, ideally across Insurance, Payments, or SAP-related projects.
• Strong communication and stakeholder engagement skills.
• Familiarity with Agile and Waterfall methodologies and tools like Jira, Azure DevOps, and MS Office.
• Solid understanding of systems design, data modelling, and IT architecture.
• Comfortable facilitating workshops and driving consensus across diverse teams.
• A proactive, inclusive mindset with a passion for continuous learning and improvement.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.