Front Office Supervisor

We can offer you this opportunity in the role of Front Office Supervisor at the Crowne Plaza London Ealing.

You will be responsible for assisting in the overall running of the Front Office so ensuring an efficient and effective operation. To strive at all times for 100% customer satisfaction.

The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service.

Front Office Supervisor role will include:

• To provide a warm welcome to all guests on their arrival and assist them in a courteous, helpful manner.
• To ensure all accounting and billing procedures as laid down by Hotel management are adhered to at all times.
• To liaise with the Housekeeping department concerning room availability.
• To deal with any customer comments in a polite and pleasant manner, with any complaints being resolved wherever possible.
• To answer the Hotel switchboard in a polite and courteous manner using the standard greeting as set by the Hotel.
• To ensure all inquiries are forwarded to the relevant department.
• To ensure all potential leads are forwarded to the Sales Manager, and the department supports the Sales Office in maximizing occupancy.
• To ensure book outs are dealt with professionally and efficiently according to company and Crowne Plaza standards.
• To maintain security over Hotel property and monies as well as anything deposited at Reception by Hotel guests.
• To be fully aware of hotel cash handling and credit procedures and to ensure all staff strictly adhere to them.
• To be aware of the Hotels availability and the availability of our local competitors.
• To monitor all guest accounts and ensure charges are posted correctly with supporting documentation.
• To assist customers by offering help with luggage, providing information and booking services where necessary.
• To actively encourage customers to join the Hotels guest reward program and ensure points are allocated accurately.
• To ensure Guest Comment Cards are completed and compiled.
• To have a comprehensive knowledge of the reservations system and take reservations as per the company standard during times when the reservations office is closed, ensuring all necessary information is taken and recorded accurately.
• To ensure a handover is carried out between shifts, including Reservations in the handover.
• To assist Front Office Manager to train new team members.
• To cover Duty Manager shifts.

Ideal candidate should have at least one year experience working in similar position. Knowledge of Opera would be an advantage.

This role will also involve covering Duty Managers shifts.

Some of our key benefits include:

• Reduced hotel room rates in IHG hotels worldwide for staff as well as friends and family members
• Free meals and refreshments on duty
• Social events and celebrations Calendar
• Incremental holiday entitlement linked with length of service
• Workplace pension scheme
• Various employee recognition schemes such as employee of the month with other monetary incentives.
• Excellent training and development opportunities.
• Uniform and dry cleaning. 

ABOUT US
Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travelers to the country's vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.

In line with immigration legislation, we will only accept applications from candidates who are currently eligible to live and work in the UK. We are unable to apply for or transfer working visas for candidates.