Business Application Support Analyst

6 days ago


Greater Aberdeen Area, United Kingdom Escone Solutions Full time

Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team.

The role will be full-time and Aberdeen-based, but occasional travel may be required to client sites around the UK and Ireland.

Within this role, your responsibilities will be, but are not limited to:

Key Responsibilities

  • Monitor and resolve application support tickets via the help desk (Escone Assist).
  • Ensure that agreed-on client SLAs and KPIs are met via the help desk (Escone Assist).
  • Collaborate closely with the support team.
  • Test system changes and document test plans.
  • Liaise with 3rd party software providers when additional support is required.
  • Adhere to the change control process and documentation requirements.
  • Assist with creating project documentation, i.e., issue logs, status updates ,etc.

Desirable Experience

  • An understanding of Finance and Accounting.
  • Experience working with or supporting iplicit, Sage and OpenAccounts.
  • Software experience with a focus on business applications.
  • Experience developing test plans.
  • Experience in the full life cycle of software development.
  • Experience in managing change

Essential Attributes

  • Strong Team Player
  • Strong verbal and written communication skills.
  • Good telephone manners.
  • Ability to work unsupervised and within a close team environment.
  • A good general understanding of business systems and interfaces.
  • Attention to detail and strong analytical skills. Proactive when dealing with issues.
  • Logical approach to problem solving.


  • Aberdeen, United Kingdom Escone Solutions Full time

    Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team. The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland. Within this role,...


  • Aberdeen, United Kingdom Escone Solutions Full time

    Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team. The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland. Within this role,...


  • Aberdeen, United Kingdom Escone Solutions Full time

    Escone Solutions support and implement a variety of 3rd party software solutions across several well-established organisations and are looking for a new Business Applications Support Analyst to join our small team. The role will be full-time and Aberdeen based but there may be very occasional travel required to client sites around the UK and...


  • London Area, United Kingdom KennedyPearce Consulting Full time

    Kennedy Pearce are partnered with a leading international bank to hire an Application Support Analyst for their London office. This role sits within a small but highly capable 2nd line support team, responsible for ensuring the stability and performance of a range of bespoke and business-critical applications. It offers strong technical variety, exposure...


  • London Area, United Kingdom Whitespace Software Full time £35,000 - £55,000 per year

    Company DescriptionWhitespace Software is a London-based technology company specializing in the digital transformation of the insurance industry. Founded in 1985, the company excels in digital contracts, electronic trading, claims management, pricing, and Lloyd's members' agents. Whitespace uses the latest technologies to deliver top-tier digital insurance...


  • London Area, United Kingdom Rothstein Recruitment Full time £40,000 - £80,000 per year

    Application Support Analyst - SQL - Private BankExciting opportunity for an experiencedApplication Support Analystto join aPrivate Bankon theirapplication modernisation project. This is a great chance to join their 2nd line support team, investigating and supporting the migration of applications from core banking to cloud systems.Responsibilities:Assisting...


  • London Area, United Kingdom Walkers Full time

    Office: London (50% Hybrid required as a min)We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on...


  • London Area, United Kingdom Thomas Miller Full time

    Senior Application Support Analyst Reports to: Application Support ManagerLocation: London / HybridCompany Background:The Thomas Miller Group is an independent and international provider of insurance, professional and investment services.Overall Objective of Role: Thomas Miller is searching for an individual to join our 2nd Line support team as a Senior...


  • London Area, United Kingdom Thomas Miller Full time

    Senior Application Support Analyst Reports to: Application Support Manager Location: London / Hybrid Company Background: The Thomas Miller Group is an independent and international provider of insurance, professional and investment services. Overall Objective of Role: Thomas Miller is searching for an individual to join our 2nd Line support team as a Senior...


  • Rochdale, Greater Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    IT Applications Analyst Rochdale £36,332.40 Are you a skilled and motivated Application Analyst looking to make a real impact? We have a fantastic opportunity for an Application Analyst to join our Technology Design & Delivery team, working closely with stakeholders across the organisation to ensure our business applications are robust, efficient, and...