Casual Front of House Staff

3 days ago

Widnes WA, United Kingdom Connect2Halton Full time

Job Title: Customer Service Assistant (Reception & Café)

Location: Halton BC Leisure Centres

Salary: £12.60 per hour

Job Type: Flexible

Do you thrive in a fast-paced, customer-focused environment? We're on the lookout for a welcoming and proactive Customer Service Assistant to join our team and help create a friendly, professional, and efficient atmosphere across both our reception and café areas.

Reporting to the Facility Manager, you'll be the face of our centre — greeting visitors, handling enquiries, supporting café operations, and helping ensure our customers enjoy an outstanding experience from the moment they walk through the door.

Main Responsibilities:

  • Deliver excellent customer service in person, over the phone, via email, and through online enquiries.
  • Operate the centre's computerised systems for sales, bookings, promotions, and customer data, in compliance with the Data Protection Act.
  • Support both reception and café functions, ensuring these areas remain tidy, welcoming, and efficiently run.
  • Handle transactions accurately, manage the till float, and follow cashing-up procedures.
  • Monitor admissions of unaccompanied children under 8 and ensure access restrictions are enforced where applicable.
  • Respond to membership enquiries warmly and helpfully, providing accurate information and making everyone feel valued.
  • Prepare and serve food and drink in line with Food Standards Agency (FSA) regulations, supporting a healthy and nutritional offering.
  • Operate the PA system and assist with general clerical tasks, including managing lost property.
  • Work as part of a friendly, cooperative team, supporting colleagues and maintaining excellent communication throughout the centre.
  • Actively promote centre services and offerings through upselling and data capture to maximise participation.

What We're Looking For:

Essential:

  • A positive, approachable manner and a passion for great customer service
  • Strong communication and interpersonal skills
  • Accuracy and attention to detail when handling payments and bookings
  • Flexibility to support both reception and café duties
  • Ability to remain calm under pressure and manage multiple tasks effectively

Desirable:

  • Previous experience in a similar customer-facing or hospitality role
  • Basic food hygiene knowledge or willingness to undergo training
  • Familiarity with reception or point-of-sale systems

Why Join Us?

  • Friendly, supportive working environment
  • Opportunities for training and development
  • Make a difference in your local community
  • Flexible shifts and varied daily responsibilities

Sound like the right fit?

Apply today and help us deliver a first-class experience for all our visitors — from the front desk to the café counter and everywhere in between

Job Type: Part-time

Pay: From £12.60 per hour

Work Location: In person

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