Event Operations Manager

Job Title:

Event Operations Lead

Contract:

Permanent, Full time

Location:

3:2 Hybrid (offices based in Central London)

About Us

Our parent company,
Curate Group
is a diverse collective of businesses united by one purpose - to create unforgettable experiences. With roots firmly planted in pioneering hospitality across the UK, the Group has evolved into a leader in delivering industry-applauded events for some of the world's most exciting brands. From atmospheric concerts in historic venues to large-scale branded experiences, we bring creativity, precision, and passion to everything we do.

We are now looking for a driven, hands-on
Event Operations Manager

for our
Lumos Experiences
events, who thrives in fast-paced environments and takes ownership from day one. You'll be trusted to run the show, coordinating logistics, leading teams and solving problems in real time to ensure every event delivers an exceptional experience for our customers.

About the Role

This role is perfect for someone who loves taking initiative, enjoys creative problem-solving and has the confidence to make decisions that drive results. We want someone who treats the role with care and pride and someone who spots opportunities, leads with energy and brings ideas to life with precision and passion. 

This hybrid role offers flexibility, combining remote work with in-person collaboration and engagement. You'll also need to attend select events to ensure everything runs to the highest operational standards and experience the buzz of your work come to life. 

Key Responsibilities Include:

• Taking ownership of end-to-end event operations, ensuring every event runs smoothly and efficiently.
• Working with the HQ team to coordinate staff, logistics, deliveries and communications.
• Acting as the key point of accountability for all event logistics, staff coordination, and delivery standards.
• Managing the events inbox and responding to customer enquiries.
• Continuously refine systems, processes and communication to improve operational efficiency.
• Managing inventory, stock ordering and logistics.
• Event team recruitment, regular training, staff scheduling and submitting staff paylists.
• Overseeing production teams, ensuring operational and technical aspects are executed seamlessly.
• Managing budgets and ensuring exceptional cost control without compromising quality.
• Delivering post-event reports, analysing KPIs and feedback to look how we can improve future events.
• Staying ahead of industry trends and competitor activity - proposing innovative ideas and creative event solutions.

What We're Looking For:

• Proven experience in event operations, production or management. Ideally within the live entertainment or hospitality sectors.
• A natural self-starter who thrives on responsibility and momentum.
• Confident in making decisions, even under pressure - and always ready to find a solution.
• Strong organisational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Budget management experience.
• Driving license and flexibility to work some shows on weekends, travelling to various locations as needed.
• Proficiency in Google Suite and team collaboration tools.

Benefits:

• A highly competitive salary, depending on experience.
• Access to our annual bonus scheme (performance based).
• 28 days annual leave, including bank and other public holidays. Plus extra days off at Christmas.
• A flexible hybrid-working policy, with beautiful offices across London.
• Huge opportunities for personal growth and career progression.
• Collaborative, fun, and respectful team environment aligned with our core values.
• Maternity and paternity leave policy.
• Pension scheme.
• Opportunities to attend our full range of events and concerts and invite friends and family.