Shop Manager

6 days ago

Clevedon BS, United Kingdom Changing Lives in Clevedon Full time

Purpose of the Role

To lead and manage the day-to-day operations of the charity shop, ensuring it is a welcoming, profitable, and mission-aligned space that reflects the values of the Charity. The shop manager will oversee volunteers, stock, and customer service, creating a safe and dignifying environment for all.

Key Responsibilities

Leadership & Team Support

  • Recruit, train, and supervise volunteers with compassion and clarity.
  • Foster an inclusive culture where every team member feels valued.
  • Provide regular feedback and support, ensuring safeguarding and well-being are prioritised.

Shop Operations

  • Manage daily opening and closing procedures, cash handling, and till reconciliation.
  • Ensure the shop is clean, safe, and visually appealing, with well-organised stock.
  • Monitor and report on sales performance, stock levels, gift aid and donation trends.

Customer Engagement

  • Offer warm, respectful service to all customers, reflecting the charity's values.
  • Handle queries, complaints, and vulnerable interactions with emotional intelligence.
  • Promote the charity's wider mission through in-shop materials and conversations.

Stock & Merchandising

  • Oversee sorting, pricing, and display of donated goods in line with charity guidelines.
  • Ensure compliance with health and safety, trading standards, and gift aid procedures.
  • Coordinate with other shops/ and the warehouse for stock rotation and seasonal campaigns.

Compliance & Reporting

  • Maintain accurate records of income, expenses, volunteer hours, and incidents.
  • Uphold safeguarding, GDPR, and financial policies with integrity.
  • Liaise with the Business Manager as required for audits, updates, or strategic input.

Person Specification

Essential

· Strong leadership and team management skills to motivate and support volunteers and staff.

· Excellent organisational abilities to manage stock, donations, and shop layout efficiently.

· Financial literacy for cash handling, budgeting, and sales monitoring.

· Compassionate communication and customer service skills, especially for vulnerable customers and donors.

· Knowledge of safeguarding and health and safety regulations to maintain a safe environment.

· Problem-solving skills to handle daily challenges and volunteer coordination.

· Ability to promote the charity's mission and values through shop activities and customer engagement.

Desirable

· Background knowledge of core stock items, to support pricing etc.

· A strong knowledge of antiques and collectable items.

· Physically fit to support the handling and movement of stock

Job Types: Part-time, Fixed term contract

Contract length: 3 months

Pay: From £20,000.00 per year

Expected hours: 30 per week

Benefits:

  • Employee discount
  • Free parking
  • Sick pay

Work Location: In person

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