VP Commercial and Operations

Kody is scaling rapidly across the UK and APAC (HK and China), with plans to expand into new markets including the US and EU. As we grow, operational rigour and commercial excellence are key to delivering on our product promise, winning new clients, and keeping customers happy. We're looking for a VP of Commercial & Operations who can build scalable structures, lead cross-functional initiatives, and act as a force multiplier across both operational delivery and revenue generation.

Reporting directly into senior leadership, you'll oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.

What You'll Be Doing:

• Lead and scale Kody's global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales
• Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences
• Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations
• Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards
• Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion
• Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements
• Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams
• Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.
• Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders
• Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs
• Represent the voice of the customer internally, influencing product, service, and operational enhancements.
• Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals

Requirements

What We're Looking For:

• 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
• Proven ability to scale both operations and commercial teams across multiple regions
• Experience building revenue-driven strategies while maintaining operational and regulatory rigour
• Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
• Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)
• Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals
• Commercially minded, data-driven, and relentlessly customer-focused
• Comfortable switching between strategic leadership and hands-on execution

Benefits

• Competitive remuneration package
• Equity options
• Company pension scheme
• Enhanced parental pay & leave
•  25 days holiday + bank holidays
• A great new office in London Bridge
• Opportunity to be part of a friendly, engaged team
• Thriving collaborative and inclusive company culture (where you can have a real impact)