Product Owner

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of ground-breaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

About the Job

As the Product Owner in an Agile software team you'll be the "Voice of the customer" and business face of our applications team. You'll be responsible for working with stakeholders from across the business to identify the problems we should really try to solve and devising and delivering solutions through the full lifecycle as part of a cross-functional Agile delivery team. On a daily basis you'll be capturing and refining requirements, decomposing them into user stories and prioritising them as part of the product backlog.

You'll also be contributing to a range of product activities - from team practice and process improvement to supporting the development of our strategy.

Responsibilities

The role holder will be responsible for:

• Conduct gap analysis between incoming and target platforms, collaborating with sales, marketing, and development to quantify gaps and recommend solutions.
• Own the development phase by writing user stories and acceptance criteria to optimize resource use and meet customer expectations.
• Support the migration phase through cohort analysis and customer impact assessment with Sales, and coordinate with marketing, support, and engineering for successful migrations.
• Assist with customer support escalations by acting as a platform expert to address queries and assess change requests, rapidly creating user stories as needed.

Representing customer needs:

• Act as the "voice of the customer" within an Agile software team.

Defining & managing requirements:

• Ensure the team has well-defined and organized requirements that address customer needs.
• Groom and manage the backlog, decompose and estimate user stories with engineers.
• Lead requirements gathering for high-level needs, breaking them into epics and tasks.
• Gather feedback on solutions and refine accordingly, providing daily support to the team for queries.
• Create collateral to enhance the user experience and represent technical input in prioritisation sessions.
• Foster collaboration for effective problem solving.

Supporting & coordinating delivery:

• Document software changes and release notes, and accept completed user stories before release.
• Coordinate with internal departments to facilitate changes essential for successful delivery.
• Oversee the end-to-end delivery of software developments across the business and assist in building product roadmaps.
• Promote and contribute to the continuous improvement of product practices.

Experience:

Essential

• Experience of working as a product owner in an Agile team and all Agile ceremonies
• Stakeholder management and leading requirements gathering
• Working with software-based products, ideally in a SaaS environment through full-lifecycle delivery
• Delivering business process change as part of software delivery
• Using empirical methods to support decision making
• Strong consumer knowledge and awareness of mobile technology
• Excellent written and verbal communication to both technical and non-technical audiences
• Ability to articulate and communicate a vision; and bringing those around on board
• Superb organisation and diligence; able to manage multiple priorities and pick out the critical detail

Desirable

• Delivering software for international markets and working with international stakeholders
• Exposure to techniques such as user story mapping, persona generation, user testing
• Collating data on product performance
• Use of JIRA, Confluence and Google Analytics

Benefits:

• Competitive Salary (£55 - 60,000)
• Flexible hybrid working 
• 27 days annual leave plus national holidays.
• Enhance family leave 
• Enjoy your Birthday off - because it's your day
• Mental Health Support through our Wellbeing partner, Calm
• Wellbeing leave and a Mental Health First Aider program
• Giving back days to help support causes close to your heart
• Unlimited professional & personal learning
• Total Rewards including retirement planning, healthcare and life assurance 
• And did we mention our epic team socials? We know how to celebrate in style