Broker Support Administrator

If you are a diligent administrator with outstanding attention to detail and excellent customer service skills, then this could be the role for you

We are looking for a Broker Support Administrator to join our Distribution Team at Marsden Building Society. The Broker Support Administrator will be proactive at promoting the society to the intermediary community, raising awareness of the Marsden Building Society products, criteria, and service.

Working within a dedicated Team, the Broker Support Administrator will support all broker new business enquiries both via the phone and live chat service. Whilst introducing 'our services' to brokers they will have an understanding of our lending areas in order to refer to our team of Business Development Advisors. They will provide product and market insights to our Product Manager.

It's essential that the successful candidate has great attention to detail and the ability to work to the highest level of accuracy. The Broker Support Administrator will support the completion of relevant lending paperwork, chase outstanding lending paperwork and process broker requests within the published SLA's.

The successful candidate will also need to share the Marsden Building Society passion for outstanding personal service. The Broker Support Administrator will be the first point of contact for brokers, supporting them patiently and engaging in meaningful conversations to ensure that requests are dealt with appropriately.

Reporting to the Product Manager, this is an exciting opportunity that would suit someone who has previous experience of working within an administrative role. It isn't essential that the successful candidate comes from a Financial Services background, although this would be desirable. If you have not yet had the opportunity to work within Financial Services, we have a fantastic training program which will support you with coaching and learning to develop your career at the Marsden.

We are looking for our next team member to have a good standard of general education (GCSE Grade C or above), effective communication skills, excellent attention to detail and the ability to deal with queries and problem solve.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.

1st Stage Virtual Interviews - Friday 7th November 2025

2nd Stage Interviews - Thursday 13th November 2025

So what's in it for you?

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

While this role is being advertised on a full-time basis (working 5 days/35 hours per week), we acknowledge that people have different commitments, and would be happy to consider applicants on a part-time or job-share basis. Similarly, while the successful Broker Support Administrator will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren't restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

Apply today

To read through the full job description please visit the careers page on our website. If this sounds like the perfect role for you, then we hope you will apply.

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.

Job Type: Full-time

Pay: £24,465.00-£27,381.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Sick pay
• Work from home

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Nelson BB9 7NJ