Project Manager – Delivery
3 days ago
Please note: This role requires Security Clearance and the successful applicant will need to have lived in the UK for the past 5 years.
A leading international engineering and technology business is seeking a Project Manager – Delivery & Customer Programmes to support the successful fulfilment of customer orders and ensure smooth delivery across complex technical products.
This is a fantastic opportunity to take ownership of post-sale delivery, customer engagement, and cross-functional coordination within a fast-paced and collaborative environment.
As part of the programme's function, you will act as the primary customer contact during the production and delivery phase, managing call-off orders, tracking delivery schedules, escalating risks, and ensuring clear communication across operations, procurement, planning, quality and logistics. You'll play a key role in maintaining customer satisfaction and supporting continuous improvement across the order-to-delivery lifecycle.
Key Responsibilities – Project Manager (Delivery & Customer Programmes)Act as the main customer contact for ongoing production and delivery activity
Manage delivery timelines and provide clear, accurate updates to customers
Coordinate with Operations, Procurement, Planning, Production, Quality, and Logistics teams
Receive, process, and track call-off orders through the full production lifecycle
Maintain delivery documentation, status reports, order books and trackers
Escalate risks or delays in line with established project governance
Support warranty and RMA processes, ensuring smooth handover to support teams
Prepare project/delivery reporting for internal stakeholders
Contribute to process improvements across order-to-delivery operations
Essential:
Experience in a customer-facing, coordination, or project support role within engineering, manufacturing, or a technical environment
Strong organisational skills and ability to manage multiple priorities
Experience using ERP systems (e.g., SAP or similar)
Proficiency with MS Office tools, including Excel, Project, Teams and SharePoint
Understanding of project management principles and delivery lifecycles (APM-aligned)
Excellent communication skills with the ability to convey information clearly to customers and internal teams
Desirable:
Experience within a regulated industry such as defence, aerospace, or electronics
APM PFQ or similar project management training
Experience producing reports, dashboards, or delivery documentation
Awareness of commercial contracts or in-service support processes
Salary up to £50,000
Hybrid and flexible working
Share scheme, private healthcare, and additional benefits
Clear progression and development opportunities within a growing organisation
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