Implementation Specialist

Company Description

SurgEase Innovations Ltd. is a pioneering medical technology company dedicated to enhancing diagnostic capabilities to improve patient care. Combining the expertise and passion of its founding surgeons, engineers, and scientists, SurgEase has developed a cutting-edge portfolio of hardware and software products. Focused on advancing clinical outcomes, the company leverages innovation to empower healthcare professionals with next-generation diagnostic tools.

We are looking for an extremely driven, energetic, and passionate individual to fill the role in
assisting in the delivery of a business-critical service to ensure that customers' expectations are exceeded
. This role will require the individual to manage accounts across the South of England and in some cases travel internationally to support our overseas customers.

Role Description

·      Managing all existing accounts across the South of England providing face-to-face support and training.

·      Supporting existing customers and driving new sales, including cold outreach to consultants, clinical leads, nurses, and procurement teams.

·      Specialist will present products, arrange trials, demo equipment in theatres, and follow up to drive adoption and procurement approvals

·      Deliver on-site installation of SurgEase hardware and software, including guidance during first cases and live demonstrations in theatre

·      Generating interest in further NHS Trusts across the region showcasing our products.

·      
Liaising with key personnel within NHS Trusts to follow up on procurement queries and outstanding documentation.

·      Reaching out to existing clients regarding stock levels and additional orders.

·      Developing new relationships with different specialities informing them of our products and services.

·    
 Ability to manage multiple stakeholders (consultants, nurses, procurement teams) effectively, and problem-solving under pressure.

·      Proactively monitor customers usage, identifying and resolving any barriers that may be restricting the use of any SurgEase Innovations products or services.

·      
Ensuring robust procedures are being followed for business support activities such as customer complaints and feedback.

·      
Tracking, logging, and actioning complaints in a timely manner and escalating the corrective actions to the relevant departments.

·      Supporting the Chief Commercial Officer with international business functions, arranging meetings, training, and chasing documentation from prospective clients.

·      Data responsibilities, including GDPR and handling sensitive data.

Qualifications

• Excellent Communication and Customer Service skills for interacting with clients and addressing their needs
• Demonstrated Analytical Skills to assess technical challenges, problem-solve, and deliver tailored solutions
• Proven ability to prioritise Customer Satisfaction while building and maintaining client relationships
• Experience in training end-users and delivering technical support is a plus
• Bachelor's degree in a relevant field or equivalent professional experience
• Familiarity with medical technology or healthcare industries is advantageous

Required:

·      Comfortable seeing live Surgery and working in high pressured environments.

·      Highly organized, proactive, and enthusiastic.

·      Outstanding communication skills.

·      Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

·      Proficient in Word, Excel, Teams, Outlook, and PowerPoint.

·      Ability to multitask and thrive under pressure

·      Full clean UK driver's license

Benefits

·      £35,000 Starting Salary

·      £5,000 Car allowance

·      Shares awarded for loyalty and performance

· Days annual leave (Public Holidays Included)