Navigation and Support Officer
24 hours ago
Job description
Navigation and Support Officer
Full time – 37.5 hours per week
Annual Salary £28,089 plus benefits including 8% non-contributory pension
Location – Remote (UK) or Centre based/Hybrid
About us
Fire Fighters Charity provides care and support to the UK's fire services community and their families, helping with health and wellbeing challenges during and after service.
We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.
We are looking for a Navigation and Support Officer to join our Intake and Navigation team.
About the role
As a key member of the Intake and Navigation team, you will provide initial intake navigation and support to service users. The team acts as the first point of contact for service users seeking access to health and wellbeing services.
As part of this team, you will manage enquiries and support requests for physical and mental health and welfare support. You will also provide signposting to other organisations where appropriate.
You will be responsible for triaging incoming website enquiries, contacting service users, gathering pertinent information, and assessing their eligibility, presenting need, immediate risks and complexity.
You will prioritise cases based on established criteria to ensure those who have a priority or urgent need are supported effectively in collaboration with our Intake and Navigation Coordinators. You will also follow up on support enquiries for low risk / low complexity service users to ensure access to support is seamless and efficient.
Your role will involve maintaining meticulous documentation, ensuring excellent and clear communication throughout the triage process, and facilitating seamless referrals to appropriate service pathways within our framework.
You will provide advice, signposting, and make referrals where appropriate to support service users effectively.
This role is subject to a Disclosure and Barring Service check.
About You
Our ideal candidate will have experience of:
- working on a helpline or support line, providing assistance to individuals seeking health or social care support
- delivering compassionate and effective support services in healthcare, social care, or related settings
- triage processes or similar methodologies for assessing urgency and complexity of cases
- working directly with clients or service users, providing advice, information, or support
- maintaining accurate and confidential records, ensuring compliance with data protection regulations
How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via [email protected]
Closing date: 11 January 2026 (midnight)
Please note that we reserve the right to close this role early should we receive a sufficient number of applications.
Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.
-
Quality Support Officer
3 days ago
Sutton Coldfield, Birmingham, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe Royal Marsden has a vital role in championing change and improvement in cancer care through research, innovation, education, and leading-edge practice. We are proud of our international reputation for pushing boundaries and ensuring patients receive the very best and latest in cancer treatment and care.An exciting opportunity has arisen for a Quality...
-
Executive Support
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom 5 Star Recruitment Full time £30,000 - £50,000 per yearWe are looking for a highly motivated individual to provide strategic support to the Chief Executive. This is a high profile role which requires a candidate with the right skills and experience. You will be responsible for delivering a high quality service, you will possess excellent organisation, prioritisation and interpersonal skills in order to provide...
-
Desktop Support Engineer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Natobotics Full timeRole:Desktop Support EngineerLocation:SuttonWork mode:OnsiteJob DescriptionOur client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business.This member will be working from office 5 days a week and will be required to travel to...
-
Medical Technical Officer
2 days ago
Sutton Coldfield, Birmingham, United Kingdom NHS Full timeAs part of the department expansion, an opportunity has arisen for a Medical Technical Officer with good interpersonal skills and a committed team member to join the Clinical Genomics department. The Clinical Genomics laboratory at the Royal Marsden is part of the North Thames Genomic Laboratory Hub (NT GLH), one of seven national Genomic Laboratory Hubs...
-
Network Support Engineer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom ARO Full time £45,000 - £50,000Job Title: Network Support EngineerLocation: Sutton, London (with travel to Chelsea) 3 days in the office, 2 from homeSalary: £45,000 - £50,000 DOEContract type: Permanent #LI-Hybrid About the roleWe have an exciting opportunity for a Network Support Engineer to join our Network Operations team based at our customer site in London. This is a hybrid...
-
Resident Liaison Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom LONDON BOROUGH OF SUTTON Full time £35,554 - £39,310 per yearEmployerSutton Housing PartnershipLocation(s)Sutton GateWorkplace TypeOn-site OnlyContract TypePermanentWorking HoursFull TimeGradeBand 3Hours Per Week37.5Salary Range£35,554 - £39,310Salary BasisPer annumLeave Entitlement28 daysApplication Deadline05/01/2026, 23:55Anticipated Interview Date(s)13th & 14th January 2026About the BoroughWith a workforce of...
-
Communications and Engagement Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom LONDON BOROUGH OF SUTTON Full timeEmployerSutton CouncilLocation(s)SuttonWorkplace TypeHybrid WorkingContract TypeFixed TermLength of Employment / Contract End Date12 monthsWorking HoursFull TimeGrade7Hours Per Week36Salary Range£38,256 - £44,685 (£46,968 unconsolidated maximum)Salary BasisPer annumLeave Entitlement28 daysApplication Deadline07/12/2025, 23:55Anticipated Interview...
-
ASD Patient Liaison Team Lead
1 week ago
Sutton Coldfield, Birmingham, United Kingdom HealthHarmonie Full timeLocation:Sutton ColdfieldContract:Full-time, Permanent (37.5 hours per week)Work Pattern:Hybrid (Service operates 7 days/week, 12 hours/day - shift flexibility required)About UsHealthHarmonie, part of the Medinet Group, is a leading private healthcare provider committed to delivering high-quality care across the UK. We partner with the NHS and ICBs to...
-
Sutton Coldfield, Birmingham, United Kingdom Orchard Hill College & Academy Trust Full timeSalary: S01/S02 (£37,130 - £42,057)Location: Copthall House, 9 The Pavement, Grove Road, Sutton, Surrey, SM1 1DAWorking Pattern: Full Time, Permanent – all year round, 36 hrs per week, 8.45am - 4.30pm Monday -Thursday and 8.45am - 4.15pm Friday.Orchard Hill College & Academy Trust (OHC&AT) is a family of specialist education providers for pupils and...
-
Leasehold Services Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom LONDON BOROUGH OF SUTTON Full timeEmployerSutton Housing PartnershipLocation(s)Sutton GateWorkplace TypeHybrid WorkingContract TypePermanentWorking HoursFull TimeGradeBand 3Hours Per Week36Salary Range£35,554 - £39,310Salary BasisPer annumLeave Entitlement26 daysApplication Deadline16/11/2025, 23:55Anticipated Interview Date(s)W/C 24/11/2025About the BoroughWith a workforce of two hundred...
