Help Desk System Specialist 1

7 days ago

London, Greater London, United Kingdom M.C. Dean, Inc Full time £25,000 - £40,000 per year

OverviewAbout M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.Why Join Us?Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.  ResponsibilitiesEssential Responsibilities and Activities Include but are Not Limited to:Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support.Performs all post-call out activities including completing reports and responding to invoices.Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.Monitoring TOC task queues to identify emerging trends.Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.Contributes to standardisation of TOC Coordination function globally.Provides TOC phone coverage.Basic Qualifications:Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.Preferred Experience:1 or more years of experience coordinating TOC / Support Team / Break-fix works.Solid competence with work order/task management systems.Communication Skills:Strong oral, technical writing, and presentation skillsAbility to build productive relationships with team members, clients and other network/system stakeholders.Behavioural Skills:Must be able to balance high quality standards with schedule pressures and a demanding environment.Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.Work Schedule:Required time in the office 3 days/week. 2 days WFH remote available.Subject to change given demands of the client.Some offset work hours to support teams outside of region.Some international travel requirements (

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